Senior Salesforce Engineer

In this opportunity as Senior Salesforce Engineer, you will:

• Design, develop, and implement customized solutions on the Salesforce platform using Apex, Visualforce, Lightning Components, and other Salesforce technologies.
• Collaborate with stakeholders to gather and analyze business requirements and translate them into technical requirements and design specifications.
• Salesforce Certified Service Cloud Consultant or equivalent certifications are highly desirable.
• Salesforce Certified Omni Studio Consultant, Salesforce Certified Omni Studio Developer, Salesforce Certified Platform Developer is a plus

About You:

• Designing and developing custom solutions using the Salesforce Service Cloud platform, including custom objects, fields, and workflows.
• Integrating the Salesforce Service Cloud with other systems and applications, such as CRM, marketing automation, and analytics platforms.
• Collaborating with other teams, such as sales, customer service, and product development, to ensure that solutions meet business requirements and provide a seamless customer experience.
• Writing and testing Apex code and unit tests to ensure that solutions are scalable, reliable, and secure.
• Troubleshooting and resolving technical issues related to the Salesforce Service Cloud platform.
• Hands on Experience in Service Cloud features like Case Management, Case Routing, Live Agent, Omni-Channel, and Knowledge Base to enhance overall customer satisfaction.
• Knowledge in Live agent webchats, Role-based permissions, Team collaboration systems, Community Cloud integration, Service-level agreements (SLA) with visual timelines.
• Design, develop, and implement customized solutions on the Salesforce platform using Apex, Visualforce, Lightning Components, and other Salesforce technologies.
• Integrate Salesforce with third-party applications and systems using REST/SOAP APIs, and manage data migration and integration processes.
• Stay current with Salesforce releases, features, and best practices, and provide recommendations for continuous improvement.