Senior Sales Manager (Current Account)

Role Overview: As a Senior Sales Manager (Current Account) in the Retail Banking business unit of the Branch Banking function based in Mumbai, your main responsibility will be to manage and scale up the retail branch banking business for the region. You will need to implement strategies to achieve growth targets, expand branch footprint, increase product penetration, and deliver high-quality customer service. Your role will involve identifying potential areas for acquiring Current Account customers in assigned geographies and leading a team to successfully convert them. You will also have P&L responsibility contributing to the larger branch banking channel objectives. Key Responsibilities: - Mentor a team of Sales Managers across the assigned command area of branches - Identify leads for the acquisition of potential customers for asset products to generate fee-based revenues - Monitor daily sales calls to ensure the acquisition process is followed, including market coverage - Activate Current account clients on transactions, being responsible for current account float delivery against assigned targets - Impart and refresh product knowledge to team members, ensuring complete updated product awareness within the team - Resolve customer queries in a timely manner - Ensure the right level of staffing in the region for the CA team and maintain low team attrition - Manage customer-centric operations and ensure customer satisfaction by achieving delivery and service quality norms - Evaluate the growth strategy based on competitor analysis and feedback from different channels/customers - Recommend process changes to improve service efficiency and quality across the branch network - Monitor the growth and execution as per the defined business plan Managerial & Leadership Responsibilities: - Attract and retain best-in-class talent for key roles in your reporting structure - Monitor key parameters on employee productivity, hiring quality, and attrition rates, and make necessary improvements - Enable teams to drive growth targets by providing necessary support Qualification Required: - Educational Qualifications: Graduate in any discipline - Experience: 8+ years of relevant experience in Sales Banking,