Senior Release Manager

So, what s the role all about

We are seeking to hire a Release Manager to join the NICE CXone Mpower Proactive AI Agent Engineering team. This pivotal role involves driving and coordinating all software release activities to deliver the Proactive AI Agent platform. The Release Manager will lead efforts to continually enhance release management processes, increase automation, and ensure high-quality releases that meet a 99. 99% uptime SLA.

How will you make an impact

• Own and drive the end-to-end software release process across Proactive AI Agent teams.


• Coordinate project planning, scheduling, and activity management to ensure on-time and effective delivery of high-quality, enterprise releases.


• Lead cross-functional teams including R&D Engineering, QA, Product Management, Marketing, Documentation, Training, Operations, and Support for releases of varying size and complexity.


• Communicate professionally with internal and external stakeholders and represent the Release Management team with clarity and leadership.


• Ensure readiness and success criteria are met in alignment with business requirements in collaboration with Product Operations.


• Manage R&D change control processes and support ITIL Problem and Change Management efforts, including root cause analysis and continual improvement.


• Support early customer access programs (Beta) and drive communication plans, milestone tracking, and issue escalation.


• Assist in developing automation and scripting to streamline and enhance the software development lifecycle (SDLC), minimize manual tasks, and improve deployment reliability.


• Support releases during off-hours including nights and weekends as necessary.


• Guide software developers and business units through deployment and testing processes.

Have you got what it takes

Required

• Bachelor s degree in information systems, Computer Science, or related field (or equivalent work experience).


• 4+ years in the SDLC with experience managing multiple concurrent software releases.


• 1+ years of Project or Release Management experience.


• Familiarity with SDLC, release readiness, and enterprise-level software applications.

Skills & Competencies:

• Understanding of software applications, systems implementations, and IT infrastructure (applications, databases, networking, telecom).


• Strong analytical and problem-solving skills with keen attention to detail.


• Exceptional communication, collaboration, facilitation, and organizational abilities.


• Proven ability to prioritize, manage multiple initiatives, and deliver under pressure in deadline-driven environments.


• Solid grasp of QA testing principles and ability to critically evaluate and support testing processes.


• Knowledge of Configuration Management and CI/CD practices is desirable.


• Previous experience in software development or application testing is a plus.

What s in it for you

Enjoy NICE-FLEX!

Requisition ID: 7704

Reporting into: Tech Manager, CX

Role Type: Individual Contributor.