Senior Relationship Manager-NRI

As a Senior Relationship Manager in Mumbai for the Retail Banking department of Branch Banking, your role involves providing financial solutions to cater to the needs of NRI customers and ensuring top-notch customer service. You will collaborate closely with product and operations teams to facilitate effective customer acquisition, servicing, and deepening. Your primary responsibility is to manage the relationship with NTB non-resident clients in a designated branch, contributing to the broader branch banking channel objectives. Your key responsibilities will include: - Increasing liabilities size of relationships by boosting balances in accounts of existing NRI customers and enhancing customer profitability by capturing a larger share of the wallet - Reviewing the inflows and outflows in mapped NRI accounts, proactively tracking NRI visits to India, and maintaining a close connection with existing customers through mailers and phone calls - Generating new sales leads for NRI customers through referrals from existing clients, NRI brokers, stock brokers, expats of shipping companies, etc. - Increasing customer engagement through cross-selling Investment Products like Life Insurance, General Insurance, Gold Coins, etc., and non-investment Products like Forex, Remittances, Loans, etc., to both new and existing customers Additionally, you will be responsible for: - Evaluating growth strategies based on competitor analysis and customer feedback - Recommending process changes to enhance service efficiency and quality across the branch network - Demonstrating expertise in sales planning and conceptualizing promotions and marketing initiatives - Possessing knowledge of the Banking Industry, FEMA regulations governing NRI business, NRI Customer Behavior, Money, and Financial Markets In terms of managerial and leadership responsibilities, you are expected to: - Attract and retain top talent for key roles within your reporting structure - Monitor key parameters related to employee productivity, hiring quality, and attrition rates, making necessary improvements - Enable teams to achieve growth targets by providing essential support Key Success Metrics for your role include CA/SA and TD growth targets, Customer Acquisition targets, and Product Cross-Sell targets. Qualifications required for this role are: - Graduate in any discipline - Post Graduate degree, preferably an MBA from a Tier 1 institute - Minimum of 10 years of relevant branch banking experience - Industry experience in BFSI - Functional expertise in Retail Banking (Note: No additional details about the company were mentioned in the job description.),