Senior Relationship Manager-NRI

The role of a Senior Relationship Manager in Mumbai within the Retail Banking department of Branch Banking involves providing financial solutions tailored to the needs of Non-Resident Indian (NRI) customers while delivering exceptional customer service. Collaboration with product and operations teams is essential to drive customer acquisition, servicing, and relationship deepening within the designated branch. The primary focus is on managing New-To-Bank (NTB) non-resident clients to contribute to the overall branch banking objectives. Responsibilities include increasing customer liabilities through existing NRI accounts, enhancing customer profitability, monitoring account activities, maintaining customer engagement, and generating new sales leads. Additionally, cross-selling various investment and non-investment products to both new and existing customers is a key aspect of the role. The Senior Relationship Manager is also tasked with evaluating growth strategies, recommending process improvements, and conceptualizing sales promotions and marketing initiatives based on competitor analysis and customer feedback. A strong understanding of the Banking Industry, FEMA regulations, NRI Customer Behavior, and Financial Markets is required. Managerial responsibilities involve attracting and retaining top talent, monitoring employee productivity and attrition rates, and supporting teams to achieve growth targets. Key success metrics for this role include CA/SA and TD growth targets, customer acquisition targets, and product cross-sell targets. Qualifications for this role include a graduate degree (any discipline), with preference given to candidates holding an MBA from a Tier 1 institution. A minimum of 10 years of relevant branch banking experience within the BFSI industry is required, specifically in the functional area of Retail Banking.,