Senior Quality Assurance and Training Manager

12 - 20 years

15 - 25 Lacs

Posted:19 hours ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

Roles and Responsibilities :

    Lead Training and Quality support  as a Service for our clients. 
     Provide Training and quality support, development of metrics and dashboards in line with customer requirements.
     Ability to lead a team, coordinate with other locations and drive standardized practices. Should meet and exceed client metrics: external & internal quality metrics should be consistently green. Strengthen quality & training management processes/framework to improve delivery & performance

Job Requirements :

  • 12-20 years of experience in a similar role within the ITES / BPO space supporting Banking process
  • Strong knowledge of quality principles and implementation methods.
  • Experience with TNI (Training Needs Identification) analysis tools and methodologies.

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