Senior Program Manager ( 2- 4 yrs)

Senior Program Manager

Responsibilities:

• Lead end-to-end project delivery for enterprise customer implementations – from kick-off to go-live.
• Define and manage project scope, timelines, milestones, deliverables, and resource planning.
• Manage external stakeholders, ensuring clear communication and expectation setting throughout the engagement.
• Ensure thorough planning, scoping, development, testing, and quality assurance for each project milestone.
• Proactively identify and manage risks, scope changes, or blockers during project execution.
• Push back on scope creeps or additional asks from clients that are out of scope unless aligned with change requests or commercial terms.
• Collaborate with developers to plan and track internal project sprints aligned with product roadmap goals.
• Help convert product objectives into sprint deliverables and track progress across teams.
• Work closely with cross-functional teams (Product, Engineering, QA, and Customer Success) to ensure on-time and high-quality releases.
• Drive post-implementation reviews, retrospectives, and documentation for continuous improvement.

Key Requirements:

• 2 - 4 years of experience in Program Management, Project Delivery, or related roles within SaaS or tech product environments.
• Proven experience managing large customer accounts and multiple project tracks simultaneously.
• Strong organizational and execution skills with a knack for juggling multiple priorities.
• Ability to manage and align internal teams while confidently interfacing with enterprise clients.
• Comfortable with Agile methodologies and sprint planning.
• PMP certification is necessary.
• Strong communication, negotiation, and stakeholder management skills.
• Ability to push back diplomatically on scope creep and manage delivery expectations.
• Detail-oriented with a passion for delivering quality results on time.
• Prior experience in working with developers and understanding tech/product delivery cycles is a strong plus.

If you are passionate about delivering high-impact customer projects while contributing to product execution at scale — we’d love to hear from you.

Location: