Senior Product Manager

Freshworks

8 - 13 years

25 - 35 Lacs

Chennai

Posted:3 hours ago| Platform:

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Skills Required

Product management B2B Sales Analytical SAAS Focus ITSM

Work Mode

Work from Office

Job Type

Full Time

Job Description

Take Ownership: Own and build enterprise capabilities for EX suite of products. Develop deep domain expertise and understand trends in the ITSM market ( specifically the needs of enterprise / upper mid market customers) to come up with product vision. The role requires you to analyse, plan, document, build, release, and measure success for an end to end module including data and user experience modules. Ideal candidates would demonstrate independent ownership with deep SME and market knowledge to lead the product OKRs including integration with third party tools and acquired modules.

Be a Customer Champion: Develop a sense of empathy with our Freshworks customer base and other Freshworks products that may be using the products you build, to build a thorough understanding of various problems. The role is also a bridge between the customer and the engineering teams to ensure focus on solving customer needs & delivering continuous value.

Practice Craftsmanship: Learn and Practice product craft. Create product solutions with delightful end-user experiences and find the balance between solving the customer problem and shipping the right product solution. We take pride in releasing the smallest of features while iterating and shipping regularly.

Play as One Team: The role needs you to communicate clearly to various stakeholders of Product development, support and customer success, Engineering, Marketing, Sales & Leadership teams and work together to bring your vision to life.

Act with Urgency: Drive execution of product capabilities by working closely with your engineering team. Breakdown complex problems to phases to help the team make incremental progress while still keeping the bigger picture intact. You d evangelize the vision and ensure maximum customer value is achieved with the appropriate amount of work.

Qualifications

8+ years of working in global/cross-functional software teams in a software product company. SaaS experience is preferred as you d settle right in.
5+ years of core product managem

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