Senior Product Manager

You are an expert in the Agile framework and driving the adoption of Agile processes and tools. You will also write product requirements, communicate priorities for sprint and release plans, participate in backlog refinement and retrospectives. This role is also responsible for tracking product key performance indicators (KPIs).

Responsibilities include:

• Create an ambitious and clear product vision, evangelize, and communicate 'the story' effectively to key stakeholders and the rest of the team
• Define the Data Protection product platform strategy, partner with third party vendors on upcoming product features and build a roadmap for B2B, B2E and B2C spaces, while managing stakeholders across the organization including the business, engineering, and support teams
• Foster a productive working environment by promoting strong interpersonal relationships, give open and honest feedback, encourage team cohesion, and collaborate both internally and with other teams
• Collaborate with cross functional team members to prioritize projects to align with business goals
• Leverage Agile principles and methodologies, including owning the team backlogs, defining, and prioritizing epics, features, user stories and other artifacts to support development goals
• Brings commercial expertise, sound business judgment and draws on external sources to prioritize and help reshape the product vision and roadmap

• 7+ years' experience in PKI and Digital certificate Management experience in the following areas:
  • Product Strategy & Roadmap: Define and maintain the PKI service roadmap aligned with business and security goals. Evaluate emerging technologies (e.g., quantum-safe cryptography, certificate automation).
  • Stakeholder Engagement: Collaborate with InfoSec, IT Ops, DevOps, and application teams to understand PKI needs. Act as the voice of the customer for internal/external consumers of PKI services.
  • Service Design & Delivery: Design scalable, secure, and compliant PKI architectures. Ensure high availability, disaster recovery, and lifecycle management of certificates.
  • Governance & Compliance: Ensure PKI service complies with internal policies and external standards (e.g., NIST, ISO 27001). Manage certificate policies, key management practices, and audit readiness.
  • Vendor & Tool Management: Evaluate and manage PKI and CLM vendors
  • Metrics & Reporting: Define KPIs for PKI service performance, adoption, and security posture. Provide regular reporting to leadership and audit teams.
  • Incident & Risk Management: Support incident response related to certificate failures or key compromise. Conduct risk assessments and drive mitigation strategies.
• 7+ years of product management or Service management experience with overall work experience of 10+ years.
• Ability to influence a diverse group of stakeholders, strong leadership skills Ability to embrace change and be flexible
• Strong technical understanding and experience in agile delivery/development methodologies
• Experience working with API integration and strong technical understanding of cloud-based platform architecture
• Bachelor's / advanced degree ServiceNow experience preferred Technical Skills
• Deep understanding of PKI concepts: CAs, CRLs, OCSP, key pairs, certificate formats, Certificate lifecycle and Certificate use cases.
• Familiarity with cryptographic standards (RSA, ECC, SHA-2, etc.).
• Experience with certificate lifecycle automation and integration (e.g., ACME protocol).
• Knowledge of HSMs, secure key storage, and cryptographic APIs.