Senior Process Executive

Key Responsibilities:

• Deliver on day to day process targets in meeting Customer SLAs
• Should be able to work as per the provided client shift timings
• Follow the governance mechanism established with the client
• Execute transactions as per prescribed guidelines and timelines
• Ability to multi task work in a fast paced changing environment and maintain a commitment to accuracy and timeliness
• Ability to follow policies procedures and written instructions as well as verbal instructions or directions from his her supervisor
• Ability to maintain confidentiality
• Bachelor s degree in commerce business administration or business management is preferred based on businesses aligned
• 1 2 years of full time work experience in BPO BPM industry and especially Mortgage domain experience will be the added advantage

Technical Requirements:

• Proficiency in MS office application
• Willingness to work in business aligned shifts
• Open to accept changes in work methods or systems to improve performance beyond agreed standards
• Mortgage knowledge is the added advantage

Additional Responsibilities:

• Candidate needs to have 15 years of full time education
• Proficient with basic computer knowledge
• Candidate should be flexible to work in 24 7 environments comfortable to work in night shifts Rotational
• Excellent verbal written communication interpretation and active listening skills
• Ability to quickly and efficiently assimilate process knowledge
• Effective probing analyzing skills and capable of doing a multi tasking of voice data entry
• Should be able to operate in work from office environment

Preferred Skills: