Senior Process Associate

From the support and administrative level, may be responsible for leading daily operations.Coordinates the tactical logistics and task assignments of client relationship projects.Addresses problems and issues that may be of a sensitive, difficult, non-routine or moderately complex nature.Advises professionals and managers of resulting corrective actionsResponds to requests or inquiries from clients concerning sales and project items and issues.Resolves moderately sophisticated issues or refers them to the professional/managerial staffUnder the supervision of the professional and managerial staff, trains, delegates and reviews the work of lower level support employees.Participates on internal teams to research and identify areas for enhancement or change.May makes minor adjustments and enhancements to working methods to improve effectiveness of area. Communicates results to affected partiesInfluences others outside the department regarding practices and procedures.Assists with on-boarding new hires or transfers-in. As recognized specialist, acts as the advice and monitoring conduit for a broad variety of Client Relationship issues.Works on special projects as directed by management to enhance the client relationship processPrepares client relationship managment and activity reportsMarsh, a business of Marsh McLennan (NYSE: MMC), is the world’s top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow on LinkedIn and X.Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.

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