Senior Process Anlayst- Policy Admin (Spartan)

Introduction

About Business Unit

Your Role And Responsibilities

• Processing of Life and Annuity Insurance Policy administration tasks (e.g. change of communication address, change in beneficiary, Issuance/Reinstatement of policy certificate etc.) accurately and within specified turnaround time window according to the standard work & SOPs.
• Provide policy administration support, review requests, process requests, and request additional documents when necessary.
• Work well with Onshore /Offshore customers encouragingly and professionally via email and on calls.
• Meet productivity and quality targets on a daily, weekly, and monthly basis.
• Use expertise to evaluate the work of others and assist in process calibration.
• Facilitate team huddles and teach-back sessions as scheduled.
• Complete the certification on the identified process and developmental training.
• Participate in functional and company-wide activities.
• Adheres to company policy, guidelines, and house rules including attendance, clean desk, dress code, etc.
• Maintain key records like working files, and email for reference and audit purposes.
• Ability to handle basic day-to-day requirements of Excel.
• Effectively manage individual work responsibilities while actively supporting team efforts to ensure the achievement of both individual and collective goals.
  

Preferred Education

Required Technical And Professional Expertise

• Graduate (except B.Tech, Technical Graduation, Law) with a minimum of 3-6 years of experience in Life/Annuities products in policy admin.
• Good English Communication (Both written & verbal).
• Proactive and high analytical skills; should foresee issues and suggest solutions, with impactful data.
• Demonstrates vigor and enthusiasm in work approach, excelling under pressure, meeting deadlines, and providing outstanding customer service with a positive demeanor.
• Adaptable and efficient, adept at multitasking and embracing change in a fast-paced setting, while independently collaborating with both internal and external stakeholders.
• Basic Computer knowledge, with a typing speed of 35 words/minute.
  

Preferred Technical And Professional Experience

• Self-directed and ambitious achiever, Meeting targets effectively. 
• Demonstrated ability to analyze complex data, complemented by strong interpersonal and organizational skills.
• Preferred LOMA Level 1 and Gage R&R certification.