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Senior Process Analyst- Digital Operations

5 - 10 years

2 - 6 Lacs

Bengaluru

Posted:1 month ago| Platform: Naukri logo

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Skills Required

Business administration contact center operations MS Office Powerpoint Data analysis Interpersonal skills Analytical Senior Process Analyst consumer banking Customer service Fraud management

Work Mode

Work from Office

Job Type

Full Time

Job Description

A University degree Business Administration, Finance, Commerce, or related fields with good to have certifications in Fraud management and customer Service 5+ years of experience in contact center operations, with at least 4 years in a managerial role, preferably in the US banking sector. Strong understanding of consumer banking products, services, and fraud prevention strategies. Excellent analytical and problem solving skills, with a strong focus on data driven decision making. Proficient in contact center management software and performance metrics analysis. Good knowledge of MS Office PowerPoint, Excel data analysis, Word Excellent analytical, problem solving, and organizational skills, with a meticulous attention to detail. Team spirit, solution oriented and can do attitude combined with diplomatic flair Exceptional communication and interpersonal skills, with the ability to lead and motivate diverse teams and influence clients Ability to manage multiple p

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SLK Software
SLK Software
slksoftware.com/

Information Technology and Services

Louisville

200+ Employees

183 Jobs

    Key People

  • Ravi K. Shankar

    CEO

  • Ashok S.

    CTO

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