Senior Player Support Executive

As a Player Support Executive, you will collaborate with various operations teams (community, development, and marketing) to grasp the requirements of the game's userbase and escalate them to ensure a top-notch player experience. **Key Responsibilities:** - Act as the voice of our players within the rapidly expanding Player Support Team. - Demonstrate creativity while handling multiple projects and platforms simultaneously. - Keep abreast of game updates and establish procedures to assist players with upcoming topics. - Engage in daily communication with players to address their issues, queries about game specifics/accounts, and deliver exceptional customer service. - Report player feedback and bugs to our game teams while supporting them in finding solutions. - Collaborate closely with internal teams to be informed about new and upcoming features. **Qualifications Required:** - Prior experience in Email Support / Chat Support is essential. - Must have a strong passion for Video Games. - Adequate knowledge and experience in playing mobile games. - Proficient in English written and verbal communication. - Exposure to Community Management. - Computer literate with proficiency in Microsoft applications, CRM tools, etc. - Familiarity with mobile devices (Android, iOS). The job type for this position is Full-time, Permanent. **Additional Details:** The company offers benefits like food provision, health insurance, and Provident Fund.,