Job
Description
Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. Team Five9 is a leading provider of cloud software for the enterprise contact center market, bringing the power of the cloud to thousands of customers and facilitating more than three billion customer interactions annually. Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations transition from legacy premise-based solutions to the cloud. Five9 provides businesses with cloud contact center software that is reliable, secure, compliant, and scalable, which is designed to create exceptional customer experiences, increase agent productivity, and deliver tangible business results. The Platform Infrastructure Team at Five9 is responsible for building and maintaining the Cloud Infrastructure that supports the development, deployment of software hosted by Five9. The platform infrastructure team provides critical Cloud infrastructure, tools and resources that enable software developers to build and deploy software more efficiently and effectively. This position is based out of one of the offices of our affiliate Acqueon Technologies in India, and will adopt the hybrid work arrangements of that location. You will be a member of the Acqueon team with responsibilities supporting Five9 products, collaborating with global teammates based primarily in the United States Role purpose As part of the Cloud Platform Engineering team, you will be building Five9's Modern SaaS platform. An ideal candidate for us is an experienced engineer who is passionate about building high performance cloud platforms with automation first mindset and a brilliant problem solver and a creative self-starter. How you contribute Be part of Cloud Platform Infrastructure Team, focused on building the next generation Modern SaaS using public multi-cloud and hybrid-cloud solutions. Build automation capabilities towards common abstractions, tools, automation for CI/CD and progressive delivery of Cloud Native applications. Delivering mostly self-selected user stories efficiently and with testability and scalability - including complex tasks that span across adjacent areas. Leading engineering effort and collaborating regularly with Peers, PM and Quality and Ops, helping mentor others and developing specs. Is the go-to person who diagnoses and anticipate problems/bugs, drives toward industry standards/patterns, making sure project is delivered and deployed end to end. Enable all Five9 development teams with a Cloud Native developer workflow, conduct developer training and toolset to automate software delivery with a focus on Scale, HA. Design, and build secure, highly scalable, enterprise grade platform services. Document and communicate clearly of architecture and implementation solutions. Work closely with product managers, architects, testers, and development teams. Troubleshoot and support current Cloud platform in production. Expertise to Debug & Support Production issues. Skills, competencies and qualifications Required: 7+ years of professional DevOps / production operations experience. 5+ years of Cloud Native application delivery experience. Strong Hands-on experience with CI/CD tools like GitLab, GitHub, Jenkins, etc. Intimate knowledge of public cloud infrastructures (GCP - Preferred, AWS, Azure). Hands-on experience working on core Cloud services – Kubernetes, Compute, Storage, Network, Virtualization, Identity and Access Management (IAM). Expert level in Current technology Stack Helm, K8S, Istio, GCP, AWS, GKE, EKS, Terraform, SRE/DevOps practices or equivalent. Strong proven experience in Infrastructure as Code (IaC), to be responsible for building robust platforms using automation. Experience building automation and deploying high quality software with test frameworks and CI/CD, Progressive Delivery. Strong development experience in one or more programming languages - Python, Terraform, Golang, Java, etc. Advanced knowledge of Linux based systems and runtimes. DevOps mindset and familiarity with the concept of Site Reliability Engineering – inherent sense of ownership through the development and deployment lifecycle. You understand what it takes to run mission critical software in production. Ability to prioritize tasks, work independently and work collaboratively in an agile environment. Other requirements This position requires the ability to be On Call. Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer. View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal. Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.
