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Snow Planet
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Senior Platform Administrator

Senior Platform Administrator

Snow Planet

5 - 8 years

7 - 10 Lacs

hyderabad

Posted:5 days ago| Platform:

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Skills Required

computer science automation product engineering mysql cad javascript project planning oracle monitoring analytics

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role:

We are seeking an engineer to execute platform administration responsibilities. The primary objectives of this position are supporting internal stakeholders troubleshooting issues, providing training, and fulfilling requests all while maintaining a high level of service, collaboration, and promoting continuous improvement. This person will also work on upgrades, deployments, security finding and vulnerability remediation, project planning and governance of sub-production environments.

Job Responsibilities:

Manage the complete lifecycle of production and sub-production environments including necessary configurations and integrations, and application admin activities.
Analyse incidents to identify application and system problems and possible solutions in a timely and accurate manner.
Administer and resolve issues related to user profiles, roles, permissions, groups, and access controls in compliance with security policies, which may include troubleshooting integration and analysing application and system logs.
Develops procedures and scripts for monitoring and automation of manual processes.
Engage with product engineering and support teams to troubleshoot issues and any planned activities
Maintain system documentation for configuration and troubleshooting of known issues.
Develop and share best practices for Admin operations and enhancements based on lessons learned
Participate in activities outside of core hours and on weekends when required including participating in on-call coverage for the team.

To be successful in this role you have:

Bachelor s degree in computer science or related field with 5-plus years of IT industry experience.
Enterprise level working experience in
ServiceNow with knowledge of ITSM, ITOM, CMDB, Performance Analytics
Knowledge of ITIL framework or experience working in an ITIL-based environment
Working with REST and OAP APIs, MID Servers, and authentication mechanisms.
Understanding of MySQL, Oracle, and basic SQL queries.
Knowledge of ServiceNow Scripting, REST and SOAP APIs, MID Servers, and authentication mechanisms.
Experience with JavaScript, Glide scripting, and ServiceNow APIs.
Understanding of MySQL, Oracle, and basic SQL queries.
Strong analytical and troubleshooting skills.
Strong understanding of technology platforms, particularly web applications and aaS platforms
Experience working with application logs, prefer experience using Splunk
Preference for CSA certification and additional certifications like CAD, CIS-ITSM, CIS-ITOM.

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Senior Platform Administrator