Hello, Truecaller is calling you from Gurgaon, India! Ready to pick up
- Top 20 most downloaded apps globally, and the world s #1 caller ID and spam-blocking service for Android and iOS, with extensive AI capabilities, with more than 450 million active users per month.
- Founded in 2009, listed on Nasdaq OMX Stockholm and is categorized as a Large Cap. Our focus on innovation, operational excellence, sustainable growth, and collaboration has resulted in consistently high profitability and strong EBITDA margins.
- A team of 400 people from ~35 different nationalities spread across our headquarters in Stockholm and offices in Bangalore, Mumbai, Gurgaon and Tel Aviv with high ambitions.
We at
Truecaller for Business
focus on providing value to large enterprise businesses, by improving how they communicate with their customers. They leverage the power of the Truecaller platform to grow business for enterprise customers. This ranges from controlling their appearance on Truecaller as a verified business to increasing call efficiency and message response rates by enabling trusted and contextually relevant communication with their customers. This is an exciting role for anyone looking to build a world-class product marketing charter that will pave the way for our overall positioning, discovery, authority, and, ultimately, demand. The role involves working with multiple stakeholders and teams internally/externally.
As a Senior Partner Success Manager
, you will play a key role and be part of the team in building a scalable and velocity driven world class Partner Success stream in the Customer Success function within the Enterprise Solutions Business Unit at Truecaller. In this role, you will closely work with the Reseller Partners Management team.
What you bring in:
- 10+ years of professional experience in SaaS/ Software product domain
- Having experience of CPaaS space will be a plus
- Good track record of working with a high velocity Customer/Partner Success team
- Strong collaboration and interpersonal skills that delight Partners (Resellers) and their customers
- Excellent communication and negotiation skills. Ability to work well with various cross functional teams.
- Must have excellent organisational skills, attention to detail and the ability to prioritise in a changing environment.
- Customer-oriented attitude that drives results and achieves high levels of Partner (Resellers) and customer satisfaction
- Demonstrated operational excellence in analytical thinking, process compliance and improvement, problem solving and planning
The impact you will create:
- Partners single point of contact (SPOC) and function as their professional advocate and relationship manager ensuring fulfillment of contract deliverables, SLA management, ongoing partner education, and product enhancement insights.
- Effectively interact with Partners and their customers of various sizes from a wide variety of sectors in close collaboration with Partner Management team
- Build and maintain relationships with decision-makers and influencers in the prospect base.
- Maintain a working knowledge of all Truecaller products/services, competitive product lines, differentiators, and industry trends through self-education and Truecaller s resources.
- Assertive yet positive attitude in working with internal stakeholders to create and improve processes and prevent inefficiency, risk, missed targets.
- Keep a check on customers product variances fluctuate high or low in billing.
- Conduct joint business reviews to ensure customers are satisfied with Truecaller s enterprise products and services.
- Measure effectiveness of both Partner and client success for operational metrics such as churn/ revenue management, retention, NPS(Net Promoter Score), advocacy
- Maintain action log and run weekly/bi-weekly or monthly calls.
- Keep up-to-date on partner agreements and their customer contracts
- Coordinate with internal cross functional teams to ensure our Partner offers a consistent and seamless service to the end customers.
- Design and implement best practices and team structure to optimally support Partners of all sizes and touch points.
- Build a two way communication between Partners and TfB product team to get better feedback on the product.
- Regular training for the Partner teams.
It would be great if you also have:
- Exposure to technology-driven business models and understanding of API s implementation.
- Good understanding of mobile and communication platform technologies.
