Senior Operations Supervisor

TL;DR: A ops-focused professional with strong operational and situation handling skills who can make processes seamless and operations smoother.

Core Skill Set: Operations management, logistics, purchase and customer support.

This is a full-time Operations Supervisor role responsible for managing orders, store operations, inventory and purchase.

This role will be based out of our dispatch Centre in New Delhi.

What you will do

• Daily Store Operations: Coordinate with florists to ensure they are aware of daily arrangements and delivery slots, enabling them to prioritize orders effectively.
• Print and place challans and personalized messages with the correct floral arrangements.
• Ensure timely dispatch and on-time delivery of all orders — this is a critical KPI.
• Monitor and maintain daily store operations in line with internal policies and SOPs.
• Track and report petty expenses, ensuring timely reconciliation.
• Share a daily summary of purchases and inventory in official communication groups.
• Keep all purchase data updated and maintained in the respective records.
• Customer Relationship Management (CRM): Act as the first point of contact for all incoming and outgoing customer interactions via WhatsApp (ZOKO), phone, or in-store.
• Address and resolve customer concerns and queries related to orders.
• Inform clients proactively in case of delays or changes to their order (due to inventory or quality issues).
• Maintain a positive and professional tone in all communications, ensuring customer satisfaction.
• Logistics & Dispatch Coordination: Assign orders to riders through the Dispatch Software.
• Monitor order journeys and assist riders in real time with issues such as delivery location queries or recipient availability.
• Prepare delivery routes in advance, optimizing sequence on the software to ensure efficient and timely deliveries.
• Create and share a daily report of on-time deliveries by end of day (EOD).
• Purchase & Inventory (Pre-Software Implementation Phase): Prepare a daily purchase list with florist input and cross-check to avoid over-ordering.
• Monitor and record daily wastage, ensuring team compliance with update protocols.
• Share regular updates on flower and non-flower inventory with management, including alerts on items nearing out-of-stock (OOS).
• Maintain and update daily reports on purchases and wastage consistently.

Job Types: Full-time, Permanent, Fresher

Pay: ₹28,000.00 - ₹32,000.00 per month

Benefits:

• Paid sick time

Application Question(s):

• Basic Knowledge of Ms. Excel and other Microsoft tools

Experience:

• Operations management: 1 year (Required)

Work Location: In person