Senior Operation Manager

You will be responsible for overseeing and directing the activities of multiple campaigns within the BFSI/Healthcare domain as a Senior Operations Manager at a global leading BPO Service and digital solution provider based in Gurugram. Reporting to the Director, you will be leading a team of Operations Managers, Team Leaders, and Staff to ensure the successful execution of operations. Your role will involve maintaining regular communication with various company departments, campaign team leaders, and senior management. You will be tasked with monitoring operations staffing, providing excellent client service, resolving problems, and ensuring compliance with established policies and procedures. Additionally, you will play a key role in developing and implementing individual and team goals to drive operational excellence. The ideal candidate for this position will have a minimum of 10 years of experience in international BPO Operations and Management, with a strong background in handling large teams and achieving measurable results. You should have a proven track record of managing at least 300 FTEs and possess rich exposure to the BFSI/Healthcare domain. Proficiency in MS Office and Google applications, excellent communication skills, and the ability to work in a 24*7 shift environment are essential requirements for this role. As part of the selection process, you can expect discussions with the Director of TA, country head, VP/Director, and HR to assess your suitability for this challenging and rewarding opportunity. Join our client's dynamic and innovative team to contribute to the success of some of the world's most innovative brands and be a part of a company that values diversity and strives to create a great workplace for all employees.,