Senior Manager - University Operations

Job Description As a Senior Manager at Newton School, your primary responsibility will be to drive university-level operations and stakeholder success across partner campuses. You will play a critical role in ensuring the high-quality execution of academic programs by establishing and nurturing relationships with various university departments, including academic leadership, faculty, administration, and senior management. Key Responsibilities - Stakeholder Ownership: Build, own, and manage day-to-day working relationships with university stakeholders such as the Dean, academic coordinators, department heads, faculty, and admin teams. Serve as the single point of contact for cross-functional alignment. - Cross-Department Coordination: Ensure timely and effective coordination across multiple university departments to achieve key academic and operational outcomes, including scheduling, exams, grading, student records, and feedback cycles. - Program Delivery Oversight: Monitor the smooth execution of academic and non-academic processes on campus to ensure classes, labs, assessments, and events happen as planned. Resolve any breakdowns promptly and efficiently. - Escalation Management: Act as the first point of escalation for both university stakeholders and internal teams. Utilize judgment and empathy to navigate conflicts and ensure timely resolution. - Data and Documentation: Take ownership of the accuracy and timeliness of all academic documentation, including student records, performance reports, attendance, and intervention tracking. - Team Management: Lead and mentor a small team of campus associates or coordinators, ensuring accountability, clarity, and high performance. - Continuous Improvement: Identify inefficiencies or obstacles in campus execution and drive solutions through process redesign, training, or implementation of smarter tools. Who You Are - You have 5 years of relevant work experience in stakeholder management, program operations, higher education, or customer success roles. - Experience working with or within universities/colleges is highly preferred. - You possess strong interpersonal and relationship-building skills, allowing you to navigate complex stakeholder dynamics with maturity and professionalism. - Your communication skills, both verbal and written, are excellent. - You are highly proactive, reliable, and focused on achieving outcomes. - Prior experience in leading or mentoring a team is a significant advantage. If you're ready to make an impact, help students achieve success, and thrive in a high-energy environment, Newton School welcomes you to be part of the supportive and dynamic team. You will have the opportunity to learn and grow across various domains, enjoy a vibrant campus environment with complimentary meals, and access on-campus sports facilities. Join us and contribute to making a difference in the learning journey of hundreds of students.,