Senior Manager Training - GO/JC/380/2025

Job Description

Job Description Role involves leading a team of training professionals to design and deliver impactful learning programs that enhance agent performance, ensure quality service delivery, improve customer satisfaction, and support overall business objectives. Develop, implement, and refine the comprehensive training strategy for all aspects of contact center operations, aligning with overall business goals. Minimum of 10-12 years of progressive experience in training and development. Experience in training for both voice and non-voice (e.g., chat, email, social media) contact center processes. Expertise in creating engaging and effective learning content. Demonstrable experience with various training methodologies, adult learning principles, and instructional design concepts. Skills Required RoleSenior Manager Training Industry TypeITES/BPO/KPO Functional AreaITES/BPO/Customer Service Required Education Graduation Employment TypeFull Time, Permanent Key Skills CONTACT CENTRE TRAINING Other Information Job CodeGO/JC/380/2025 Recruiter NameMaheshwari Balasubramanian Show more Show less