Job
Description
Your primary responsibility will be to handle various technical support matters and provide expert-level support to our in-country local support teams. You will gain in-depth knowledge of our BMS products for building automation, which monitor and control systems such as heating, ventilation, air conditioning (HVAC), fire, and access & security, along with their integrations. Responsibilities Resolve high-level technical problems brought to us by customers, Application Engineers, Sales personnel, and Engineering. Identify and qualify product failures and assist Engineering in understanding and resolving them. Case tracking with entries in our CRM system. Research and documentation of technical problems and solutions. Design, plan, research, evaluate, and test complex systems used to monitor and/or control electrical equipment and building management systems. Remote connection to customer installations for troubleshooting and healthy system checks. Prioritize critical site escalations, especially for Global Strategic Accounts and Strategic Partners. Other duties as assigned. To be successful in the role, we see that you have/are: Engineering degree in electrical, building automation, or computer science, or equivalent. Experience in system troubleshooting, diagnosis, and problem-solving for: Software, hardware, networking, and databases. Power and/or electrical systems knowledge. Building automation and control; HVAC systems. IoT device & cloud-based connectivity is desirable. Experience with Microsoft Windows and Linux operating systems and associated network experience. Strong background in IT and communication networks (IP). Knowledge in building management communication protocols: BacNet, LON, Modbus, etc. Positive attitude, enthusiastic, self-motivated, and customer-focused. People-person and team player, enjoying the cross-functional interaction required for this position. Quick learner with an inquiring mind. Strong written and oral English communication skills. Comfortable working in a fast-paced, dynamic environment. Ability to work with people with a wide range of technical backgrounds, including senior professional engineers, electricians, IT engineers and personnel, account managers, and sales personnel. Ability to occasionally travel to various customer sites worldwide. Fluent in English.
