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5.0 - 10.0 years
5 - 10 Lacs
Bengaluru / Bangalore, Karnataka, India
Remote
Your primary responsibility will be to handle various technical support matters and provide expert-level support to our in-country local support teams. You will gain in-depth knowledge of our BMS products for building automation, which monitor and control systems such as heating, ventilation, air conditioning (HVAC), fire, and access & security, along with their integrations. Responsibilities Resolve high-level technical problems brought to us by customers, Application Engineers, Sales personnel, and Engineering. Identify and qualify product failures and assist Engineering in understanding and resolving them. Case tracking with entries in our CRM system. Research and documentation of technical problems and solutions. Design, plan, research, evaluate, and test complex systems used to monitor and/or control electrical equipment and building management systems. Remote connection to customer installations for troubleshooting and healthy system checks. Prioritize critical site escalations, especially for Global Strategic Accounts and Strategic Partners. Other duties as assigned. To be successful in the role, we see that you have/are: Engineering degree in electrical, building automation, or computer science, or equivalent. Experience in system troubleshooting, diagnosis, and problem-solving for: Software, hardware, networking, and databases. Power and/or electrical systems knowledge. Building automation and control; HVAC systems. IoT device & cloud-based connectivity is desirable. Experience with Microsoft Windows and Linux operating systems and associated network experience. Strong background in IT and communication networks (IP). Knowledge in building management communication protocols: BacNet, LON, Modbus, etc. Positive attitude, enthusiastic, self-motivated, and customer-focused. People-person and team player, enjoying the cross-functional interaction required for this position. Quick learner with an inquiring mind. Strong written and oral English communication skills. Comfortable working in a fast-paced, dynamic environment. Ability to work with people with a wide range of technical backgrounds, including senior professional engineers, electricians, IT engineers and personnel, account managers, and sales personnel. Ability to occasionally travel to various customer sites worldwide. Fluent in English.
Posted 1 week ago
1 - 5 years
3 - 6 Lacs
Mumbai, Pune, Gurugram
Work from Office
All Levels Utilities T&D Join our team in Strategy consulting to find endless opportunities and solve our clients toughest" challenges, as you work with exceptional people, the latest tech and leading companies across industries. Practice: Utilities , Industry Consulting, Capability Network I Areas of Work: T &D | Level: Consultant | Location: Gurgaon, Mumbai, Bangalore , Pune, Hyderabad | Years of Exp: 1 - 5 years Explore an Exciting Career at Accenture Are you an outcome-oriented problem solver? Do you enjoy working on transformation strategies for global clients? Does working in an inclusive and collaborative environment spark your interest? Then, is the right place for you to explore limitless possibilities. Job Summary : To bring industry knowledge, process expertise , world class capabilities, innovation and cutting-edge technology to our clients in the Utilities industry to deliver business value . To work with leading Utilities clients, maj or customers and suppliers to develop and execute global strategies, manage complex change initiatives and integrate solutions to meet changing business challenges Utilize Utilities retail and customer service process understanding and experience in customer solutions (Customer Information System and CRM) to design, implement and deliver enhanced capabilities for Utilities Clients. Lead and support large CIS implementation projects in functional capacity , leveraging Utilities domain knowledge and tool experience. Work requires travel to client site for project work across geographies Key Responsibilities: Functional Expertise:Transmission & Distribution (T&D), Retail, Smart Grids, AMI, Grid Operations, Field Operations, System Planning, Asset Management, Enterprise Transformation, Analytics, OT cybersecurity Experience in T&D Systems especially in Schneider, ABB, OSIsoft / OSI Pi / Televent W ork independently on defining solution for complex projects or contribute to solution of a program S pecialize d in a technology/domain/functional competency area and prepare a road map for the competency/ T&D industry segment in form of competitive service offerings G et involved in practice reusable component inventory and knowledge management. G et involved in assignments in large programs, help in defining business and technological solutions which help customer design and implement new business processes and organization capabilities. Program manage ment of large, complex business programmes to deliver digitally enabled solutions Drive Business Readiness and Deployment activities for region(s) Identify opportunities by farming existing relationships and growing new networks Draw on extensive knowledge and experience across System Integration projects to provide insightful, deal-relevant points of view and recommendations based on robust analysis To harness extensive knowledge combined with an integrated suite of methods, people and assets to deliver sustainable long-term solutions To provide executives and their teams with the necessary strategies and tools to position their organizations for high performance Ability to lead the team from thought leadership, solutioning and demand management perspective (the incumbent will be responsible for the utilization of the team) Apply specific experience and knowledge of Utilities Retail processes to building better customer solutions. Conduct functional solution workshops with clients and identify requirements in the areas of Utility billing, payments, meter reads and credit and collections. Relationships: Reports to: Resources- Sr. Management and/or Client Leads Supervises: A global team spread across various nodes External Relationships: Clients, Third party vendors, suppliers, agencies Qualifications: Education: BE/MTech [Electrical Engg ], MBA (Tier 1) -Not Mandatory , Relevant accreditation for Utilities industry Technical certifications : Would be advantageous , not mandatory: IS Utilities, SAP Certification (Would be an advantage) SAP ISU CRM / Oracle CC&B related experience IBM Maximo Asse t Management SCADA Certification Siemens/ABB/Honeywell/Schneider etc. (Would be an advantage) Experience of Python, R etc. would be an advantage ICS Security Certification would be an advantage Work Experience: 1 + years of experience of working in Retail Utilities Customer Solutions (CIS/CRM) or Grid Operations with knowledge of operational technology systems ( any of following systems - SCADA, EMS, A DMS, OMS, Grid Cyber Security, MDMS, AMR/AMI, DRMS , DERMS and GIS ) and some experience in Field Operations, Planning and Management with exposure to areas such as application of Analytics, Mobility and Cloud technologies in Field Operations, System Planning, Microgrid Planning, Asset Management, Predictive Analytics and Reliability Centered Maintenance 1 + years of experience in Utilities industry Work Requirements: Extensive travel depending on geographical span Language Requirements : English (Mandatory) German ( Mandotory ) Required B1 and above (B2/ C1/C2) level Qualifications Knowledge and Skill Requirements: Core Skills: [Good to have] K nowledge in Utilities industry with core expertise in Transmission & Distribution including Grid Operations, Field Operations, Smart Grids and AMI Ability to assess Value Potential of a T&D transformation program and ability to architect the value proposal Blend of Utilities Industry and Consulting (and Technology if possible) Exposure to International Utilities clients (including onshore client facing consulting work experience) Exposure to innovation - IoT, Cyber Security, Digital, Advanced Analytics, Mobility, Distributed Energy etc. Process Transformation:Involves defining key performance indicators and associated work practices and collecting, managing and reporting monthly/quarterly on regional status. Deep Process Expertise:Transmission & Distribution, Grid Operations, Smart Grids, Analytics, Process Automation, Field Operations, System Planning, Microgrid Planning and Asset Management Extensive System Exposure:H ands on experience of working with T&D systems especially OSI Soft/ PI/ Tele vent ( exp in the following systems - SCADA, EMS, A DMS, OMS, Grid Cyber Security, MDMS, AMR/AMI, DRMS, DERMS and GIS) Sound knowledge of the regulatory intricacies with experience in driving initiatives to meet compliance requirements such as CAPEX plans, grid predictability and grid reliability is preferred Program Management:Involves effectively planning, managing and coordinating multiple projects in a dynamic environment with numerous and complex stakeholder groups and execute on-time and on budget Programme management experience and track record of successful delivery of large, complex programmes Good knowledge and experience in Digital & System Integration projects Drawing on extensive knowledge and experience across Digital and System Integration projects be able to provide insightful, deal-relevant points of view and recommendations based on robust analysis Strong writing skills and experience of producing high calibre reports, papers, presentations and thought leadership Active role in the identification of opportunities by farming existing relationships and growing new networks Change Management:Involves coaching and/or training personnel Ability to work independently with minimal supervision and lead global distributed teams Good understanding of Utilities Retail business processes in mature markets Functional experience in large CIS/CRM implementation projects. Good understanding of the Utilities Retail application landscape .
Posted 1 month ago
1 - 5 years
3 - 6 Lacs
Pune, Mumbai, Gurgaon
Work from Office
All Levels Utilities T&D Join our team in Strategy consulting to find endless opportunities and solve our clients toughest" challenges, as you work with exceptional people, the latest tech and leading companies across industries. Practice: Utilities , Industry Consulting, Capability Network I Areas of Work: T &D | Level: Consultant | Location: Gurgaon, Mumbai, Bangalore , Pune, Hyderabad | Years of Exp: 1 - 5 years Explore an Exciting Career at Accenture Are you an outcome-oriented problem solver? Do you enjoy working on transformation strategies for global clients? Does working in an inclusive and collaborative environment spark your interest? Then, is the right place for you to explore limitless possibilities. Job Summary : To bring industry knowledge, process expertise , world class capabilities, innovation and cutting-edge technology to our clients in the Utilities industry to deliver business value . To work with leading Utilities clients, maj or customers and suppliers to develop and execute global strategies, manage complex change initiatives and integrate solutions to meet changing business challenges Utilize Utilities retail and customer service process understanding and experience in customer solutions (Customer Information System and CRM) to design, implement and deliver enhanced capabilities for Utilities Clients. Lead and support large CIS implementation projects in functional capacity , leveraging Utilities domain knowledge and tool experience. Work requires travel to client site for project work across geographies Key Responsibilities: Functional Expertise:Transmission & Distribution (T&D), Retail, Smart Grids, AMI, Grid Operations, Field Operations, System Planning, Asset Management, Enterprise Transformation, Analytics, OT cybersecurity Experience in T&D Systems especially in Schneider, ABB, OSIsoft / OSI Pi / Televent W ork independently on defining solution for complex projects or contribute to solution of a program S pecialize d in a technology/domain/functional competency area and prepare a road map for the competency/ T&D industry segment in form of competitive service offerings G et involved in practice reusable component inventory and knowledge management. G et involved in assignments in large programs, help in defining business and technological solutions which help customer design and implement new business processes and organization capabilities. Program manage ment of large, complex business programmes to deliver digitally enabled solutions Drive Business Readiness and Deployment activities for region(s) Identify opportunities by farming existing relationships and growing new networks Draw on extensive knowledge and experience across System Integration projects to provide insightful, deal-relevant points of view and recommendations based on robust analysis To harness extensive knowledge combined with an integrated suite of methods, people and assets to deliver sustainable long-term solutions To provide executives and their teams with the necessary strategies and tools to position their organizations for high performance Ability to lead the team from thought leadership, solutioning and demand management perspective (the incumbent will be responsible for the utilization of the team) Apply specific experience and knowledge of Utilities Retail processes to building better customer solutions. Conduct functional solution workshops with clients and identify requirements in the areas of Utility billing, payments, meter reads and credit and collections. Relationships: Reports to: Resources- Sr. Management and/or Client Leads Supervises: A global team spread across various nodes External Relationships: Clients, Third party vendors, suppliers, agencies Qualifications: Education: BE/MTech [Electrical Engg ], MBA (Tier 1) -Not Mandatory , Relevant accreditation for Utilities industry Technical certifications : Would be advantageous , not mandatory: IS Utilities, SAP Certification (Would be an advantage) SAP ISU CRM / Oracle CC&B related experience IBM Maximo Asse t Management SCADA Certification Siemens/ABB/Honeywell/Schneider etc. (Would be an advantage) Experience of Python, R etc. would be an advantage ICS Security Certification would be an advantage Work Experience: 1 + years of experience of working in Retail Utilities Customer Solutions (CIS/CRM) or Grid Operations with knowledge of operational technology systems ( any of following systems - SCADA, EMS, A DMS, OMS, Grid Cyber Security, MDMS, AMR/AMI, DRMS , DERMS and GIS ) and some experience in Field Operations, Planning and Management with exposure to areas such as application of Analytics, Mobility and Cloud technologies in Field Operations, System Planning, Microgrid Planning, Asset Management, Predictive Analytics and Reliability Centered Maintenance 1 + years of experience in Utilities industry Work Requirements: Extensive travel depending on geographical span Language Requirements : English (Mandatory) German ( Mandotory ) Required B1 and above (B2/ C1/C2) level Qualifications Knowledge and Skill Requirements: Core Skills: [Good to have] K nowledge in Utilities industry with core expertise in Transmission & Distribution including Grid Operations, Field Operations, Smart Grids and AMI Ability to assess Value Potential of a T&D transformation program and ability to architect the value proposal Blend of Utilities Industry and Consulting (and Technology if possible) Exposure to International Utilities clients (including onshore client facing consulting work experience) Exposure to innovation - IoT, Cyber Security, Digital, Advanced Analytics, Mobility, Distributed Energy etc. Process Transformation:Involves defining key performance indicators and associated work practices and collecting, managing and reporting monthly/quarterly on regional status. Deep Process Expertise:Transmission & Distribution, Grid Operations, Smart Grids, Analytics, Process Automation, Field Operations, System Planning, Microgrid Planning and Asset Management Extensive System Exposure:H ands on experience of working with T&D systems especially OSI Soft/ PI/ Tele vent ( exp in the following systems - SCADA, EMS, A DMS, OMS, Grid Cyber Security, MDMS, AMR/AMI, DRMS, DERMS and GIS) Sound knowledge of the regulatory intricacies with experience in driving initiatives to meet compliance requirements such as CAPEX plans, grid predictability and grid reliability is preferred Program Management:Involves effectively planning, managing and coordinating multiple projects in a dynamic environment with numerous and complex stakeholder groups and execute on-time and on budget Programme management experience and track record of successful delivery of large, complex programmes Good knowledge and experience in Digital & System Integration projects Drawing on extensive knowledge and experience across Digital and System Integration projects be able to provide insightful, deal-relevant points of view and recommendations based on robust analysis Strong writing skills and experience of producing high calibre reports, papers, presentations and thought leadership Active role in the identification of opportunities by farming existing relationships and growing new networks Change Management:Involves coaching and/or training personnel Ability to work independently with minimal supervision and lead global distributed teams Good understanding of Utilities Retail business processes in mature markets Functional experience in large CIS/CRM implementation projects. Good understanding of the Utilities Retail application landscape .
Posted 3 months ago
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