Senior Manager - Tax & Compliance - Avalara, Pune.

About the role -

• Title

  - Senior Manager - Tax & Compliance

• Location

  - Pune, Maharashtra

• Work Model

  - Work from Office

• Experience

  - 12 - 15 years

• Skills

  - US Sales & Use Tax Compliance, DOR, Jurisdictions, SUT Process knowledge & technical understanding, People manager, Automation, AI-Sassy.

What You'll Do

We are seeking a strategic and operationally strong Senior Manager to lead multiple customer-facing teams within Avalara's Sales & Use Tax (SUT) Managed Returns Services team. You'll report to Sr Director Compliance Operations and your role will involve end-to-end responsibility for delivering high-quality, high-volume tax services while ensuring regulatory compliance, customer satisfaction, and process excellence. You will lead a team of 50+ employees through multiple managers, drive continuous improvement, and play a key role in platform transitions and cross-functional collaboration.

What Your Responsibilities Will Be

Operational & Team Leadership

• You'll led three global functions (Case Management, Notice Management, Premium Returns) supporting sales tax compliance for 1,000+ enterprise clients.
• Managed a team of 50+ through multiple people managers; established performance standards, tracked KPIs (SLA adherence, CSAT, TTR/TTE), and drove continuous improvement.
• Improved SLA compliance to 98% and reduced time-to-resolution through data-driven workflow enhancements.

Process Optimization & Strategic Initiatives

• Identified and implemented automation and process optimization opportunities aligned with evolving tax regulations and Avalara's tech roadmap.
• Represented operations in cross-functional product and platform initiatives, ensuring scalable, compliant support delivery.
• Collaborated with Product, Engineering, and Customer Support to improve data flow, reduce manual touchpoints, and enhance customer experience.

Performance & Workforce Management

• You'll enabled leadership development through coaching of team leads and SMEs; implemented Gallup-based engagement action plans.
• You'll partnered with Talent Acquisition and Workforce Planning to drive hiring, resourcing, and capacity planning aligned with demand.

What You'll Need to be Successful

• 10- 12 years in operations or compliance roles, with 5+ years managing people managers
• Experience high-volume service environments with strong process ownership
• Exposure to Sales & Use Tax compliance, especially in case/notice management or premium support, is a strong plus
• Proficient in Microsoft Excel and Office tools; strong analytical and problem-solving capabilities
• Demonstrated ability to lead teams across geographies and time zones, while balancing multiple priorities