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Senior Manager -Support(EST Time)

Senior Manager -Support(EST Time)

Simba Technologies

8 - 15 years

10 - 14 Lacs

Hyderabad

Posted:1 day ago| Platform:

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Skills Required

Computer science Ticketing ERP Automation SAP Scheduling Customer service Continuous improvement Technical support Salesforce

Work Mode

Work from Office

Job Type

Full Time

Job Description

Location: India (Preferred in Hyderabad)

Employment Type: Full-time

Job Description

Responsibilities :

Lead and manage global support teams, including hiring, onboarding, and performance reviews.

Ensure 24/7 support coverage through effective scheduling and resource planning.

Drive AI and automation initiatives to enhance support efficiency.

Monitor customer sentiment and engage directly with clients to resolve issues and understand needs.

Collaborate cross-functionally with product, engineering, and cloud teams to share updates and insights.

Communicate product and infrastructure changes to clients proactively.

Set, track, and report on team KPIs and goals.

Maintain support documentation and foster a culture of continuous improvement and knowledge sharing.

Qualifications

Must-Have Skills:

Bachelors Degree in Business, Finance or Computer Science or relevant work experience

8+ years in customer service or technical support manage

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Simba Technologies

Software Development

Vancouver BC

201-500 Employees

34 Jobs

Key People

Brian A. McDonnell

CEO
Sarah Manthey

CTO
Michael Choi

VP of Marketing

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Senior Manager -Support(EST Time)