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Walmart
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Senior Manager, Software Engineering

Senior Manager, Software Engineering

Walmart

12 - 17 years

50 - 55 Lacs

bengaluru

Posted:-1 days ago| Platform:

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Skills Required

container continuous integration kubernetes cd automic python scala workflow orchestration ci/cd microsoft azure networking analysis computation sql microservices people management skills itsm support process spark gcp grafana troubleshooting aws

Work Mode

Work from Office

Job Type

Full Time

Job Description

As systems engineering manager in Data Ventures, you will be responsible for managing the production support engineering function for large scale commercial grade data analytics and insights products and applications. You will be leading a global team of 10+ system engineers in North America and India Development Center .

Develop high-performing talent through effective hiring, mentoring, development, and coaching and lead production support engineering function for Tier-2 escalations on a 24x7 environment.

Standardization of monitoring and alerting to detect and notify health of application services across Data Ventures products.

Driving incident triage meetings with partners from Customer Support Agent Team (Tier-1 support), L2 operations, Engineering, Product, Data Quality and Enrichment, and the stakeholders of dependency teams including Cloud provisioning and management, CDN, Database, Network to assess the impact, prioritize, and triage incidents to closure with an objective to bring systems to normalcy within defined SLAs.

Focus on measuring and improving MTTD, MTTE, MTTR as part of incidents management.

Promote and support company policies, procedures, mission, values, and standards of ethics and integrity.

Driving and giving direction on production incidents within internal SLO, ultimately not exceeding the customer SLA.

Performing Problem management and RCA/ CoE - Correction of Errors to proactively address systemic issues and prevent production incidents.

Responsible for Infrastructure management on multi-clouds with a focus on resource optimization and saving the cloud cost.

What youll bring:

Bachelor s degree in computer science or a related technical discipline.

12+ years experience in IT industry with 3+ years in people management to lead production engineering function for data ventures.

Depth of technical understanding and experience on technologies such as compute, storage, containers (Kubernetes), networking, workflow orchestration tools - Automic , Airflow, and a solid understanding of CI/CD pipeline concepts.

Experience in writing Database SQL queries to do extensive data analysis as part of resolving the incidents.

Understanding of distributed programming using Spark Python/Scala, troubleshooting, and fixing the data processing workflow jobs failures/slowness in a production environment.

Experience in managing micro service-based applications and data pipelines on multi- clouds environment ( i.e GCP, Azure, AWS).

Expertise in setting up monitoring, alerting, building operational dashboards using tools such as Splunk, Open observe, Dynatrace, Grafana, Spotlight, and Xmatters .

Experience in managing incidents, driving problem management, and conducting extensive RCA (Determining the root cause, key learnings, arriving at short term, and long-term action Items, measuring TTD, TTE, TTR to remediate systemic issues and address process gap to proactively reduce incidents.

Experience working with cross functional teams (Product, Engineering, Data Quality and Enrichment, Info security, and platforms) across Geo to address customer impacting issues within defined SLAs for recovery.

Experience providing technical guidance and enabling production support engineering team to use and enhance runbooks, tools, and automation to aid in troubleshooting and resolving the issues.

Experience and knowledge of ITSM Support processes and related tools is mandatory for the Support Manager position.

Prior experience in managing B2B application and services is an added advantage.

Excellent interpersonal skills, good with people, ability to negotiate with the stakeholders across Tech, Product and Business.

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