Senior Manager Sales Training

You will be responsible for developing and delivering effective training programs for sales teams, ensuring consistent quality in communication, process adherence, and performance. The role requires a hands-on leader with deep sales knowledge, excellent coaching skills, and a strong understanding of metrics-driven performance improvement. - Design and implement training programs (Product, Process, Soft Skills, Sales Techniques) for new joiners and existing sales teams - Conduct regular training needs analysis and refreshers to enhance performance - Monitor, assess, and enhance the quality of customer interactions across all channels - Evaluate team performance using key metrics such as Conversion Rates, Call Quality, Compliance, etc. - Provide feedback and coaching to enhance communication, sales pitch, and process adherence - Collaborate with Sales, HR, and Ops teams to align training with business goals - Prepare reports and present insights to leadership on training effectiveness and quality improvement Qualifications required: - Minimum 3+ years of hands-on experience in Sales, preferably in a tele-sales or B2C setup - At least 5+ years of proven experience in training and quality, especially for customer-facing or sales teams - Data-driven mindset with proficiency in performance metrics analysis - Strong communication, presentation, and interpersonal skills - Ability to assess performance gaps and design targeted interventions - Hands-on experience with CRM & Telephony Systems and Quality Tools is a plus WorkIndia is focused on providing jobs to underprivileged individuals in India. The company aims to offer meaningful livelihoods to blue-collar workers and has achieved significant scale with 2.8 Crore registered job seekers, 1.7 million registered employers, 3.1 million interview calls, and 110k+ hires happening through the platform per month, driven entirely through technology. The company's vision extends beyond India to the global population of blue-collar workers.,