Senior Manager Sales Training

You are looking for a dynamic and experienced Manager - Training who will be responsible for developing and delivering effective training programs for sales teams. Your role will involve designing and implementing training programs tailored for new joiners and existing sales teams, conducting regular training needs analysis, and refreshers to improve performance. You will be monitoring, assessing, and improving the quality of customer interactions across all channels. Your responsibilities will include evaluating team performance using key metrics such as Conversion Rates, Call Quality, Compliance, etc., delivering feedback and coaching to improve communication, sales pitch, and adherence to process. You will collaborate with Sales, HR, and Ops teams to align training with business goals and prepare reports and present insights to leadership on training effectiveness and quality improvement. Key Qualifications: - Minimum 3+ years of hands-on experience in Sales, preferably in a tele-sales or B2C setup - At least 5+ years of proven experience in training and quality, especially for customer-facing or sales teams - Data-driven mindset with proficiency in performance metrics analysis - Strong communication, presentation, and interpersonal skills - Ability to assess performance gaps and design targeted interventions - Hands-on experience with CRM & Telephony Systems and Quality Tools is a plus About WorkIndia: WorkIndia started with the purpose of providing jobs to the underprivileged of India who lack access to basic necessities and resources. Their vision is to provide meaningful livelihoods to blue-collar individuals in India and globally. WorkIndia operates as a 100% automated, tech-driven marketplace for blue-collar hiring, with a significant scale of registered job seekers, employers, interview calls, and hires happening through the platform per month.,