Senior Manager - Risk Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, youll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

You Lead the Way. We ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you ll learn and grow as we help you create a career journey that s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you ll be recognized for your contributions, leadership, and impact every colleague has the opportunity to share in the company s success. Together, we ll win as a team, striving to uphold our company values and powerful backing promise to provide the world s best customer experience every day. And we ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and lets lead the way together.

Function Description:

Global Servicing (GS) brings together the company s external and internal servicing functions, and includes the below world-class organizations:

Global Servicing Network, which provides exceptional care to our external customers, and Global Business Services, which provides many of the vital internal services that make American Express run efficiently.

Sales and Business Enablement (SABE) is an internal servicing team providing sale performance reporting and business enablement support to the enterprise. The objective of the SABE Performance Reporting and Insights team is to ensure that Commercial, product and marketing businesses have timely and accurate reporting, insights, and forward-looking actions to help drive business performance.

Responsibilities:

• The position will have responsibility to lead development & ongoing delivery of Performance Reporting & Insights for global commercial, products and marketing teams. This role places a focus on ability to think strategically, to synthesize complex data & deliver relevant & insightful reporting to the Business users
• Deliver comprehensive performance reporting and Insights to help the leadership team and individuals evaluate and drive business performance.
• Partner with functional leaders, Strategic Business Partners and senior leaders to remove friction points, ensure data integrity for reporting and insights to fulfill business requirements and enable actions.
• Understand complex operational systems and business intelligence tools, sales platforms for developing efficient, insightful products and offerings for customers
• Devise process improvement tools and methodologies that will ensure detailed delivery exceeding customer expectations.
• Evolve reporting to meet key business priorities, engage early on with customers, gain agreement for implementing proposed solutions.
• Leverage standard processes internally and bring outside-in perspective to deliver best of breed reporting and insights

Critical Factors to Success (Outcome Driven):

Business Outcomes:

• Strong analytical skills and an innovative approach to solving both practical and theoretical problems and a tremendous will to win
• Demonstrated ability to provide insight and accurate judgment in addressing and resolving business challenges and opportunities
• Ability to interpret insights to derive strong requirements and prioritization based on data.
• Strong people relationship building, management and influencing skills
• Exceptional verbal, written, and interpersonal communication skills
• Engage with key customers to drive initiatives to enhance sales experience.
• Automate and standardize reporting processes

Leadership Outcomes:

• Put enterprise thinking first, connect the role s agenda to enterprise priorities and balance the needs of customers, partners, colleagues & shareholders.
• Lead with an external perspective, challenge status quo and bring continuous innovation to our existing offerings
• Demonstrate learning agility, make decisions quickly and with the highest level of integrity
• Lead with a digital approach and deliver the world s best customer experiences every day

Past Experience

• 8-10 years relevant experience with excellent knowledge Reporting and Visualization tools
• Preferred: Experience in Python and Hive & Tableau.

Academic Background

• Master s degree in Economics/ Statistics / Operations research

Skills/Capabilities

Functional

• Understanding of merchant business process
• Analytics & reporting domain experience

Technical

• Analytics & Insights
• Python, Lumi Big Query, SQL
• Basic Statistical Knowledge: Hive/ML techniques, Gen-AI
• Advanced data manipulation & automation skills
• Data visualization
• Exposure to Big data environment & tools

Preferred:

• Data Analytics , Automation experience

Platforms

• Big Data Platforms: Cornerstone/Lumi
• Visualization Platforms: Power BI, Tableau
• Advanced MS Office Suites (Word, Excel, Powerpoint, Access)
• Amex Platform Knowledge: CS/ CODL

Preferred:

• Dashboard Creation
• Sales Platforms: SFDC

Behavioral

• Enterprise Leadership Behaviors
• Set The Agenda: Define What Winning Looks Like, Put Enterprise Thinking First, Lead with an External Perspective
• Bring Others With You: Build the Best Team, Seek & Provide Coaching Feedback, Make Collaboration Essential
• Do It The Right Way: Communicate Frequently, Candidly & Clearly, Make Decisions Quickly & Effectively, Live the Blue Box Values, Great Leadership Demands Courage
  

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Technical

Analytics & Insights

Python, Lumi Big Query, SQL

Basic Statistical Knowledge: Hive/ML techniques, Gen-AI

Advanced data manipulation & automation skills

Data visualization

Exposure to Big data environment & tools

Preferred:

Data Analytics , Automation experience

Platforms

Big Data Platforms: Cornerstone/Lumi

Visualization Platforms: Power BI, Tableau

Advanced MS Office Suites (Word, Excel, Powerpoint, Access)

Amex Platform Knowledge: CS/ CODL

Preferred:

Dashboard Creation

Sales Platforms: SFDC

Behavioral

Enterprise Leadership Behaviors

Set The Agenda: Define What Winning Looks Like, Put Enterprise Thinking First, Lead with an External Perspective

Bring Others With You: Build the Best Team, Seek & Provide Coaching Feedback, Make Collaboration Essential

Do It The Right Way: Communicate Frequently, Candidly & Clearly, Make Decisions Quickly & Effectively, Live the Blue Box Values, Great Leadership Demands Courage