12 - 15 years
12 - 15 Lacs
Posted:1 day ago|
Platform:
On-site
Full Time
Define, implement, and maintain a comprehensive quality management framework tailored to the debt collection CRM workflow. Oversee and manage all quality assurance (QA) and quality control (QC) activities for software products and services. Collaborate with cross-functional teams, including development, product, compliance and operations, to establish quality standards and metrics. Ensure compliance with regulatory requirements and industry best practices specific to debt collection and servicing. Develop and execute test plans, test cases, and automation strategies to validate software functionality, performance, and security. Monitor and evaluate software development processes to identify and mitigate risks early in the lifecycle. Conduct root cause analysis and implement corrective actions for quality related issues. Lead quality audits, both internal and external, to ensure adherence to established standards. Provide training and mentorship to QA teams on best practices, tools, and technologies. Drive continuous improvement initiatives by analyzing feedback, metrics, and industry trends. Handling a team of Quality analysts. Responsible for hiring, mentoring and grow team. Candidate Requirements Preferred Qualification B.Sc. Computer Science / Other Engineering discipline. Minimum 12 years of software quality experience. Minimum 5 years in a Quality Lead/Manager position. Team management experience with team size of atleast 5-7 members Experience working in both SDLC and Agile methodologies.. Good analysis and interpersonal skills. Excellent verbal and written communication skills.
Credence Resource Management
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