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Transunion
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Senior Manager - Process Excellence

Senior Manager - Process Excellence

Transunion

7 - 12 years

15 - 20 Lacs

Mumbai

Posted:1 month ago| Platform:

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Skills Required

Product management Delivery excellence Business administration Process mapping Manager Process Excellence Process improvement Process excellence Continuous improvement Operations Analytics

Work Mode

Work from Office

Job Type

Full Time

Job Description

This is an exciting time in TransUnion CIBIL. With investments in our people, technology and new business markets, we are redefining the role and purpose of a credit bureau.
A Process Excellence Manager plays a crucial role in enhancing organizational efficiency and effectiveness.

Process Improvement Initiatives:

Define, drive, and coordinate the development of process improvement projects and activities. This involves leading analysis and process mapping efforts to identify and prioritize opportunities for improvement

Stakeholder Collaboration

Work closely with stakeholders to define operational requirements and goals. Interact with all levels and be able to document existing processes (using relevant tools), analyze data and recommend enhancements. This includes designing and documenting workflows, managing user expectations, understanding of key performance indicators and ensuring alignment with organizational objectives

Implementation Support

Oversee the implementation of process changes and interact with process leads and senior leadership to achieve sustainable results. This includes developing schedules and gantt chart for project completion

Leadership and Problem-Solving

Provide leadership and problem-solving expertise to effectively work with and influence teams of functional representatives. This includes tracking and controlling progress, schedules, and associated costs to achieve project completion within time and budget projections

Continuous Improvement Culture

Promote a culture of continuous improvement by communicating initiatives, progress, and results. This involves seeking feedback mentoring process improvement teams and ensuring successful attainment of process goals

Impact Youll Make:

Experience and Skills

Qualification: Master s degree in Business Administration/ Analytics/ Product Management or a related field
Minimum 7+ years of relevant experience
Executive presence and assertiveness.
Expert in excel, word and powerpoint
Self-starter, ability to work independently, handle ambiguous situations and exercise judgement in variety of situations.
Strong communication, organizational, verbal & written skills.
High degree of responsibility and ownership, strong multitasking, coordination and tenaciously looking for ways to get results.

Essential Competencies

Ability to build trusting relationships - across all levels and in the immediate / extended team internationally, should be known and regarded as a trusted competent advisor.

Driving innovation A believer in continuous improvement of services, processes and operational efficiency. Demonstrates curiosity and critical thinking.

Business Acumen Spends time to ensure understanding of the business and aligns accordingly.

Change agent Ability to diagnose correctly, design and execute interventions. Ensures communication through appropriate channels in a concise and proactive manner.

Execution champion Focuses and ensures closure without compromising on quality of the output. Raises / flags issues as necessary and moves forward with a solutioning approach

This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.

TransUnion Job Title

Specialist III, Consumer Capability

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Senior Manager - Process Excellence