Senior Manager Operations

The objective of the Role :

• Collaborate with executive-level management in the development of performance goals and long-term operational plans.
• Maximize efficiency and productivity through extensive process analysis and interdepartmental collaboration.
• Set strategic goals for operational efficiency and increased productivity.
• Grow existing accounts operationally and financially.
• Work with project managers in the development of financial and budgetary plans.
• Analyze current operational processes and performance, recommending solutions for improvement when necessary.

Roles Responsibilities

• Liaise with superior to make decisions for operational activities and set strategic goals.
• Develop, implement, and monitor day-to-day operational systems and processes that provide visibility into goals, progress, and obstacles for our key initiatives.
• Plan, monitor, and analyze key metrics for the day-to-day performance of the operations to ensure efficient and timely completion of tasks.
• Devise strategies to ensure the growth of programs enterprise-wide, identifying and implementing process improvements that will maximize output and minimize costs.
• Working knowledge of data analysis and performance/operation metrics.
• Supervise staff from different departments and provide constructive feedback.
• Evaluate regularly the efficiency of business procedures according to organizational objectives and apply improvements.
• Oversee customer support processes and organize them to enhance customer satisfaction.
• Work closely with human resources to lead the team with integrity and establish and maintain a trusting, inclusive, and productive environment.
• Review financial information and adjust operational budgets to promote profitability.
• Revise and/or formulate policies and promote their implementation.
• Manage relationships/agreements with external partners/vendors.
• Evaluate overall performance by gathering, analyzing, and interpreting data and metrics.
• Ensure that the company runs with legality and conformity to established regulations.
• Familiarity with MS Office and various business software (e.g. Salesforce, CRM).

Skills and Qualifications :

• Bachelor s degree in business administration or related field.
• Proven experience as Sr. Manager Operations or equivalent position.
• Outstanding communication and people skills.
• 5+ years senior leadership role in the appropriate field.
• Superior knowledge of multiple operational functions and principles, including finance, customer service, and employee management.
• In-depth knowledge of diverse business functions and principles.
• Proven ability to plan and manage the operational process for maximum efficiency and productivity.
• Ability to streamline and implement new structures and roles that create speed, efficiency, and support rapidly shifting business demands.
• Strong working knowledge of industry.