3 Ms Offce Jobs

The Customer Service Representative (CSR) will be responsible for order management and providing customer service to our clients in addition to providing internal support to the regional sales team. This role will be a key interface between Sales, Planning, Technical Support and Customer to ensure customers requests related to orders and shipments are fulfilled to the best interest of the customers and the company. (KPIs: Accurate Order Entry with ZERO errors, Customer Satisfaction, Revenue Goal, AR, CRD, Backlog Management.) Job Responsibilities Customer Management Developing and maintaining positive relationships with Customers and Channel Partners Supporting sales team to organize and take lead in customer teleconference and answering questions related to orders & shipments Taking ownership of customer issues and following problems through to resolution. Being the focal point of contact for B2B & Customer Portal related issues and questions Educating customers on GlobalFoundries business practices and available systems Revenue Management Maximizing revenue via premium services fee collection and by preventing leakages Highlighting to the Sales Team about the PO gap and keeping them informed of the customer issues Order and Backlog Management Entering specific information in Oracle, which may include purchase orders, pricing, quote, ship methods etc. Managing the customer's backlog in Oracle Working through cross-functional support team (Planning, CE, FAE, Finance, Quality, etc.) across global sites to resolve Customer and Fab related issues Analyzing and managing on-time delivery for customer orders Processing and responding to customer expedite requests, pull-ins and inquiries with regards to supply Resolving production scheduling, shipping or invoicing problems; determining the validity of RMA claims, managing the outstanding AR issues, aged backlogs etc. Ensuring that GlobalFoundries policies, legal regulations and audit requirements are met and maintained Project Management Managing B2B projects for customers Initiating and participating in internal system upgrades and enhancements for continuous improvement programs through automation and process streamlining to achieve excellence Performing all activities in a safe and responsible manner and supporting all Environmental, Health, Safety & Security requirements and programs Required Qualifications: Education: Bachelor's / Master's Degree Experience: Order Management / Supply Chain Years of Experience: 6+ years of relevant order management experience preferably in the Semiconductor industry Language: English (Exceptional in both written & verbal) Preferred Qualifications: Exemplary communication skills (both written & verbal) Excellent customer relationship management skills Ability to own issues through closure Accuracy in order processing Attention to detail and ability to meet deadlines Flexibility to work in shifts Highly developed sense of integrity and commitment to work Ability to solve problems with logical thinking and analytical skills Project management skills Ability to work within a team environment and support each other Focused and self-motivated Working knowledge of MS Office, ERP & CRM tools (Excel, Oracle/SAP/SFDC) Knowledge of wafer fabrication process is a plus

KEY RESPONSIBILITIES: Stakeholder interaction daily support to Sales & Business Development groups (email, chat , zoom calls) Partner interaction (ticket resolutions) Ensure achieving daily/monthly deliverables Ensure SLAs are met, end-to-end ownership of the process assigned Understand interdependencies of the processes and systems Delivering presentations to stakeholders Analysis of program elements & reporting to identify & communicate trends, issues & areas of ongoing improvement EXPERIENCE: Candidates will need to have at least 2-4 years of experience in a partner/customer service environment. Job Requirements/Competencies: University degree Minimum of 2-4 years experience in a relevant role Preferred previous experience working in sales/sales support, contract administration, finance/accounting, or related role Highly proficient in MS Office/Excel Excellent numeracy and keen attention to detail Strong analytical skills Very good communication skills, both written and verbal(English) Good Analytical skills & strategic thinking Ability to work independently with minimal oversight while exercising excellent judgment Self-directed, strategic thinker with ability to lead & coordinate with cross-functional teams Problem solving & troubleshooting skills to resolve systemic operational issues Enthusiasm, energy and ability to engage with stakeholders Ability to work in a multi-cultural environment Be able to articulate and advocate program elements Have an excellent attitude to work and win as a team player Possess strong commitment to team environment dynamics with the ability to contribute expertise and follow leadership directives at appropriate times

Job Description : Analyze all technical claims/treaty documentation received from clients ensuring compliance with contractual conditions and where necessary assist with the preparation of these documents for / with the client, resolving any queries where appropriate Processing and monitoring of Client figures into our systems in line with specified key performance indicators and contractual conditions Prepare presentations for client and markets including assisting our Placement Support team with providing renewal information, statistics and any technical advice as required Receive and action client's cash call instructions in a timely manner and communicate pertinent information as necessary to obtain prompt agreement Manage and resolve queries from clients and reinsurers, seeking assistance as required ensuring escalation where necessary and resolution with minimum delay Use experience to provide support, advice and guidance to other team members Build, develop and maintain strong client, third party and reinsurer relationships with assigned portfolio, liaising closely with Client Service Manager and/or Operations Director along with our Overseas offices as necessary Work closely with Placement Support and own team to ensure effective delivery of client service to Gallagher Re clients Ensure internal, client and market correspondence is e-filed as necessary Support Accounting and Settlement associates to ensure that all financial aspects are handled in a timely manner for the secure, efficient and auditable handling of client monies The Requirements : Reinsurance or Industry knowledge ideally with a claims background Intermediate IT skills (Microsoft Office) Good communication skills (Written and Verbal) Attention to detail Ability to organize and prioritize Ability to work in a team and autonomously; and general willingness to learn and grow both yourself and others Ability to build strong working relationships with both clients and brokers Good time management skills Technical knowledge of reinsurance policies pertinent to your business unit Spanish language proficiency required