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Jubilant FoodWorks (JFL)
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Senior Manager- Operations

Senior Manager- Operations

Jubilant FoodWorks (JFL)

7 - 12 years

20 - 30 Lacs

Noida

Posted:2 days ago| Platform:

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Skills Required

Operational Excellence Revenue Generation Category Development Business Performance Supply Chain

Work Mode

Work from Office

Job Type

Full Time

Job Description

Key Responsibilities:

Business Performance & Revenue Growth

Deliver zonal revenue targets
Drive profitable store count growth and monitor EBIDTA performance.
Collaborate with marketing and supply chain to optimize product mix and pricing.

Category Development

Strengthen beverage platforms (Boba, Frappe, Core) and drive beverage attachment rates.
Grow sweet baked goods and gifting occasions (Mothers Day, Rakhi, Donut Day).
Build Ready-to-Eat (RTE) platform and increase breakfast daypart orders.

Operational Excellence

Ensure consistent execution of SOPs across stores.
Monitor and improve store-level KPIs including PSPD, attachment rates, and daypart performance.

Guest Experience

Drive NPS improvement initiatives to enhance guest delight.
Implement feedback mechanisms and corrective actions for service gaps.

Cross-Functional Collaboration

Work closely with Supply Chain, Marketing, and Training teams to deliver business goals.
Support training rollouts and succession planning initiatives for store teams.

Key Skills & Competencies:

Strong business acumen and P&L understanding
Leadership and team development
Data-driven decision-making
Excellent communication and stakeholder management
Experience in QSR or retail operations preferred

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