Senior Manager, Network Operations

The role of Senior Manager, Network Operations is crucial in providing 24x7 support for the organization's global production network infrastructure. As a Senior Manager, you will lead a team of network operations analysts to ensure the seamless functioning of critical operations of a globally distributed financial network. Your responsibilities include implementing effective Incident Management processes, developing solutions for Incident Management through Case Study evaluations, and managing the career development and performance of the Network Operations staff. In addition to Incident and Problem Management, you will work closely with internal teams to ensure operational readiness for new services, plan and implement Change Management, handle Service Requests, Network Maintenance, and Operational Support. Your role will also involve driving Process Improvement initiatives, analyzing Network Operations functions, and recommending operational improvements. The ideal candidate for this position should have a Bachelor's Degree in Computer Science or a related technology discipline, with a minimum of 10 years of professional experience. You should have at least 4 years of experience in a senior technical or leadership role supporting an enterprise network infrastructure. Strong technical knowledge of networking technologies, TCP/IP, Layer 1-3 switching, and telecommunication circuits is essential. Excellent customer service, communication, analytical, and problem-solving skills are required for this role. Furthermore, the ability to work under pressure, manage multiple tasks, and make calculated decisions in a fast-paced environment is crucial. Proficiency in network monitoring systems, service management, and metrics tools is desirable. Weekend and off-hours support may be required for this position. Financial industry experience would be a plus. If you possess strong team-building, mentoring, and coaching skills, along with the ability to effectively communicate complex information to different levels of internal teams, then you are encouraged to apply for the role of Senior Manager, Network Operations.,