Senior Manager - MICE Operations

Key Responsibilities

• Operational Management:

  Lead end-to-end MICE group travel operations, ensuring seamless execution and exceptional customer service.

• Team Leadership:

  Foster a collaborative and efficient team culture. Mentor and support team members to enhance productivity and service quality.

• Client Relationship Management:

  Serve as the primary point of contact for clients. Handle inquiries, provide consultation, and ensure a premium service experience.

• Supplier Contracting & Negotiation:

  Negotiate with vendors and suppliers to secure competitive rates and reliable services. Maintain strong relationships with domestic partners and DMCs.

• Event Execution:

  Plan and manage logistics for MICE events across India. Independently execute group movements with high attention to detail.

• Collaboration & Coordination:

  Work closely with event planners, third-party vendors, and internal teams to deliver events that exceed expectations.

• Contingency Planning:

  Handle last-minute changes with alternative booking solutions, ensuring zero disruption to client events.

• Documentation & Reporting:

  Ensure timely sharing of accurate travel documents, itineraries, and confirmations with clients.

Requirements

• 8-12 years of experience in

  MICE project management

  , preferably with a focus on domestic travel.
• Strong understanding of MICE operations, supplier contracting, and Indian travel destinations.
• Proven leadership skills with the ability to mentor and motivate a team.
• Excellent client servicing and negotiation abilities.
• Strong organizational, analytical, and decision-making skills.
• Proficient in MS Office tools (Excel, Word, PowerPoint).
• Ability to manage multiple events simultaneously in a fast-paced environment.

Additional Responsibilities

• Oversee contracting and support for international operations when needed.
• Maintain optimal

  Gross Operating Profit (GOP)

  through cost control and effective resource utilization.
• Ensure rate competitiveness across destinations and suppliers.
• Prepare and analyze MIS reports for performance tracking and management reviews.
• Collaborate with leadership to develop scalable operational strategies.