Senior Manager - Media Operations

Role Overview: You will be responsible for leading, mentoring, and coaching team members and supervisors to achieve performance goals. Building and maintaining strong client relationships to ensure satisfaction, retention, and business expansion will also be a key part of your role. Additionally, you will be managing the daily operations of the business unit, ensuring efficient service delivery and compliance with SLAs. Handling escalations effectively, providing quick resolutions, and implementing preventive measures will be crucial tasks. Identifying operational risks and challenges, as well as developing and executing mitigation plans, will also be part of your responsibilities. Planning and allocating manpower, monitoring budgets, and optimizing resource utilization will be essential for success in this role. Key Responsibilities: - Lead, mentor, and coach team members and supervisors - Build and maintain strong client relationships - Manage daily operations of the business unit - Handle escalations effectively and provide quick resolutions - Identify operational risks and challenges and develop mitigation plans - Plan and allocate manpower, monitor budgets, and optimize resource utilization Qualifications Required: - Experience in handling Media Operations - Proven experience in end-to-end operations management and service delivery - Proficiency in performance metrics and using data to drive improvements - Strong communication, interpersonal, and leadership skills - Ability to manage budgets, optimize resources, and drive cost efficiency Company Details: Omit this section as no additional company details are provided in the job description. Please note that the role is for a Senior Manager - Media Operations in the ITES/BPO/KPO industry. The required education is Graduation, and the employment type is Full Time, Permanent. Key Skills: MEDIA OPERATIONS Note: Job Code - GO/JC/1575/2025 Recruiter Name - Maheshwari Balasubramanian,