Senior Manager Information Systems - Virtualization Operations

Roles & Responsibilities:

• Lead and develop a strong team of infrastructure engineers through recruitment, performance management, and career development
• Set and communicate team priorities that support the broader organization's goals. Align strategy, processes, and decision-making across teams.
• Responsible for the 24x7x365 operations aspects of VMWare and Citrix Infrastructure service delivery at all Amgen locations.
• Establish and maintain operational metrics, SLAs, and performance standards
• Monitor and lead enterprise virtualization infrastructure
• Lead incident response and problem management for critical issues
• Ensure compliance with regulatory requirements
• Generate regular reports on infrastructure performance, availability, and incident analysis
• Drive continuous improvement initiatives in infrastructure operations
• Optimize resource allocation and shift coverage for 24/7 operations
• Partner with business collaborators to understand and support organizational needs
• Maintain strategic relationships and strong communication with the US based Virtualization Architecture and Engineering teams and Infrastructure Service Owners.
• Collaborate with geographically dispersed teams, including those in the US and other international locations.
• Contribute to Operation Reviews of IT services covering Customer Satisfaction, SLA performance, and Operational metrics.

What we expect of you

We are all different, yet we all use our unique contributions to serve patients.

Basic Qualifications:

• Masters degree and 8 to 10 years of experience in Infrastructure Operations, with at least 3 years in management experience OR
• Bachelors degree and 10 to 14 years of experience in Infrastructure Operations, with at least 4 years in management experience OR
• Diploma and 14 to 18 years of experience in Infrastructure Operations, with at least 5 years in management experience
• Demonstrated experience in managing infrastructure services and teams with a track record of successful innovation
• Experience in people management and leading matrixed teams, and passion for mentorship, culture and fostering the development of talent.
• Must be flexible and able to manage multiple activities and priorities with minimal direction in a rapidly changing and demanding environment.
• Exceptional collaboration, communication and interpersonal skills to effectively manage collaborator relationships and build new partnerships.

Preferred Qualifications:

• Experience in a leadership role within a pharmaceutical or technology organization
• Strong analytic/critical-thinking and decision-making abilities.
• DevOps, S/W development and scripting
• Good knowledge of industry tools
• Ability to work effectively in a fast-paced, dynamic environment.

Professional Certifications:

• Management certifications (PMP, ITIL) (preferred)
• Hypervisor (e.g., VMWare) related certifications - Preferred

Soft Skills:

• Excellent leadership and team management skills.
• Strong transformation and change management experience.
• Exceptional collaboration and communication skills.
• High degree of initiative and self-motivation.
• Ability to manage multiple priorities successfully.
• Team-oriented with a focus on achieving team goals.
• Strong presentation and public speaking skills.
• Excellent analytical and troubleshooting skills
• Strong verbal and written communication skills
• Ability to work effectively with global, virtual teams