Senior Manager Information Systems - Network Operations

Roles & Responsibilities:

• Lead and develop a successful team of infrastructure engineers through recruitment, performance management, and career development
• Set and communicate team priorities that support the broader organization's goals. Align strategy, processes, and decision-making across teams.
• Lead a team of Network administrators, providing guidance and mentorship.
• Responsible for the 24x7x365 operations aspects of Network Infrastructure service delivery at all Amgen locations.
• Optimize resource allocation and shift coverage for 24/7 operations
• Producing regular and accurate service management reports and dashboards for the leadership team.
• Lead internal customer relationships with leaders across the technology organization.
• Lead incident response and problem management for critical network issues
• Oversee implementation and maintenance of network security policies and procedures
• Ensure network compliance with regulatory requirements
• Manage vendor relationships and service contracts
• Generate regular reports on network performance, availability, and incident analysis
• Drive continuous improvement initiatives in network operations
• Partner with business collaborators to understand and support organizational needs

What we expect of you

We are all different, yet we all use our unique contributions to serve patients.

Basic Qualifications:

• Masters degree and 8 to 10 years of experience in Network Operations, with at least 3 years in management OR
• Bachelors degree and 10 to 14 years of experience in Network Operations, with at least 4 years in management OR
• Diploma and 14 to 18 years of experience in Network Operations, with at least 5 years in management
• Deep understanding of network protocols, security concepts, and data center networking technologies
• Knowledge of network monitoring and management systems
• Experience with service level management and operational metrics
• Solid background in network operations strategy and planning
• Exceptional collaboration, communication and social skills to effectively manage collaborator relationships and build new partnerships.

Preferred Qualifications:

• Experience in a leadership role within a pharmaceutical or technology organization
• Knowledge of network automation tools and practices
• DevOps, S/W development and scripting
• Experience with Software-Defined Networking (SD-WAN)
• Familiarity with network orchestration platforms
• Good knowledge of industry tools

Professional Certifications:

• Management certifications (PMP, ITIL) (preferred)
• Network certifications (CCNA, CCNP) for technical credibility (preferred)

Soft Skills:

• Excellent leadership and team management skills.
• Strong transformation and organizational change experience.
• Exceptional collaboration and communication skills.
• High degree of initiative and self-motivation.
• Ability to prioritize successfully.
• Strong presentation and public speaking skills.
• Ability to work effectively with global, virtual teams
• Change & Crisis management expertise