Senior Manager

Roles and Responsibilities :

Preferred Experience Range Graduate with minimum 10+ years of relevant BPO work experience.

Lead deliveries related global Credit operations – Collections, Order to Cash lifecycle, Cash apps, b2b collection processes, including OTC products.

Managed a Team size of 100+

Strong analytical skills required as well as the ability to take statistical data

Proven ability to make sound business judgments

Team Player with Strong Performance Management abilities

Create and implement processes that result in improved business performance

Strong execution skills with focus on clear, realistic action steps and timeliness

Strong working knowledge of MS Excel and PowerPoint

Strong Verbal and written communication

Ability to work effectively in ambiguity, shifting priorities and multiple deadlines.

Possess excellent interpersonal skills.

Should have experience with Transitioning big projects

Strong interpersonal skills as well as verbal and written skills required

Knowledge of the credit industry and what motivates consumers is preferred as well as an understanding of business financial levers.

Knowledge of Digitization, industry level transformation levers, customer experience 

Represent Delivery in Sales function for the above-mentioned offerings.

Travel for QBR presentations.

Flexibility of travel for long term projects and Delivery Set ups.

End to end ownership of delivery and extensive experience in Client facing role.

Ensure timely deliverables through daily reviews.

Analyze daily performance indicators and encourage awareness and performance improvements.

Manage performance objectives through use of Analytics and insights

Flexible for global working hours.