Senior Manager

EXL

8 - 13 years

30 - 35 Lacs

noida

Posted:6 days ago| Platform:

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Skills Required

application design soa compliance coding agile workflow application architecture lex python technical documentation

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job DescriptionDesignation- ;Conversational AI DeveloperRole- ;Permanent/ Full timeLocation- ;Noida/ Gurgaon/ Pune/ BangaloreShift- ;12PM to 10PM (10 Hours Shift
Also depends on the project/work dependencies)Working Days- ;5 daysWork Mode- ;HybridMandatory Skills-Chatbot development, Voice (good to have)Conversational AI Platform- DialogflowNatural Language Processing, Python/ Node
JSDesign and develop cloud-based Conversational AI solutions
Basic FunctionStrong experience in developing intent and utterances-based logics and interaction flows on conversational AI ;Strong experience in developing NLP based intent classification, routing and treatment of customer interactionsExposure of Lex and or Dialogflow, Watson or similar platformDevelopment experience and integration expertise in Conversational AI, NLP/NLU modelling, and Omni channel communication platformSolution architect experience with in-depth understanding of application architecture, enterprise application design, SOA, and cloud native applications
Understanding of UI elements, APIs, Database interfaces etcOwn the technical solution and ensure all technical aspects are implemented as designedMust have ability to create high and low level design, architecture documentsMust assess risk involved in the project and highlight and mitigate to drive outcomeIdentify and analyze information related to existing client systems visibly show the handoffs/handshakes between the various system, departments in the organization
Ensure best practices is followed while coding or integrations & perform code/ integration review ;Work closely with stake holders to identify issues or bottlenecks within operations processes and come up with innovative solutions to increase efficiency and effectiveness of operations
Develops tasks / objects using core workflow principles that are efficient, well structured, maintainable and easy to understandRevert with timelines on fixes of UAT observationsProvide post implementation support to all changesKeep the project manager and product committee informed of task accomplishment, issues and statusEnsure compliance with company & IT procedure, policies, and documentation requirements (Feasibility study, BRD, Release Notes) across project phases, guidelines around coding standards and development best practices
Perform Technical documentation as per the Project lifecycleShare and follow best practices, development & deployment methodologies with other team members ;Essential Functions
Good communication and presentation skillsSelf-motivated, team player, action and results oriented
Process driven and conceptual thinkingChange Management skillsInnovative thinker
Quick and agile learnerWorking across cultures with sensitivity, partnering, driving with a focus on business impact ;Primary Internal Interactions
Senior Business Leadership
Service Delivery ManagersDigital transformation teamISG Team ;Primary External InteractionsClient Teams especially Client Business & Technology Teams
External Vendors Product & Services Vendors/Partners, Industry/Business forums

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