Job
Description
We are looking to hire a Senior Manager, Customer Analytics to join our team in Bangalore! Reporting to the Director of Customer Insights & Analytics, youll lead a high-performing team of analysts and Subject matter authorities to deliver customer-centric insights, business intelligence, and data-driven strategies. In this role, youll act as a strategic partner to global collaborators across Marketing, Sales, and CRM, helping drive improvements in customer experience, marketing performance, and commercial outcomes. Youll also play a key role in mentoring talent, crafting analytics processes, and scaling insight capabilities spanning multiple business units. What Youll Do: Lead and mentor a team of 68 analysts and data professionals, encouraging a collaborative, high-performance culture Drive customer analytics initiatives including segmentation, cohort analysis, and performance tracking Partner with global Sales, Marketing, CRM, and Data leaders to align on priorities and deliver actionable insights Translate sophisticated data into clear recommendations and compelling narratives for non-technical collaborators Influence senior-level decision-making through data-driven storytelling and strategic insight Coordinate end-to-end delivery of analytics projects across divisions, ensuring quality and business relevance Improve and standardize analytics tools, processes, and documentation for scalability and consistency Collaborate with Tech and Data Engineering teams to improve customer data infrastructure and analytics capabilities Serve as a trusted advisor to senior leadership on demonstrating customer intelligence for business growth Leverage AI to improve team productivity and analytics efficiency What Youll Bring: Extensive experience in data analytics, customer insights, or marketing analytics, with a proven record in team leadership and management Optimally led customer-centric analytics initiatives within global or matrixed organizations Sophisticated analytical skills with hands-on expertise in SQL and tools like Python, R, or similar statistical platforms Strong proficiency in BI tools such as Power BI and Google Data Studio Familiar with cloud-based data platforms like Google BigQuery and similar analytics stacks Skilled in communicating sophisticated analytical insights clearly and persuasively to senior collaborators Business-savvy approach with the ability to translate data into impactful strategic actions Proven success in mentoring and developing high-performing analytics teams
