Senior Manager, Customer Success

As a Frontline Senior Manager - Customer Success Manager at our company, your primary focus will be on ensuring a premium Signature experience for our customers through effective leadership and collaboration with various facets of Salesforce. You will lead a team of 8-15 Customer Success Managers, emphasizing the delivery of our Signature customer experience and efficient allocation of resources. **Responsibilities:** - Lead and develop a dedicated team of Customer Success Managers to deliver our Signature customer experience. - Ensure efficient allocation of Customer Success Managers and collaborate with delivery leaders to align the best resources for our customers. - Execute Signature offers for designated clouds, focusing on customer satisfaction and success score metrics. - Develop executive relationships with customers, handle customer issues, and enhance the value derived from their Signature investments. - Proactively identify and address high-risk customers, aligning internal teams and taking corrective actions. - Partner with Account Executives and other Salesforce teams to maintain cohesive relationships. - Work with the Renewals team and Success Plan Sales to ensure Signature Success Plan renewals and growth. - Ensure team activities align with the obligations of the Signature Offer and Account Success goals. - Foster the professional growth of the team in alignment with Account Success and individual career path objectives. **Preferred Qualifications and Skills:** - Minimum 5 years of experience in customer success or related roles, with front-line leadership experience. - Demonstrated ability to lead customer success teams and deliver customized customer experiences. - Strong collaboration skills to drive outcomes across internal teams and external partners. - Proficiency in driving conversations at the C-level and handling objections effectively. - Knowledge in at least one line of business and experience in risk management. - Ability to drive important metrics related to Customer Success Score, Customer Satisfaction, and Signature Adoption. Additionally, candidates should be comfortable working in AMER shifts (6:30 PM - 3:30 AM). You can learn more about our company by watching the video provided.,