Senior Manager Customer Service

12 - 18 years

40 - 55 Lacs

Posted:None| Platform: Naukri logo

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Job Type

Full Time

Job Description

Manage Customer Experience site across voice, chat, email, digital channels.
Lead Customer Service Managers, Team Leaders, and Associates .Drive execution against key CE performance metrics including FCR, CSAT, NPS, AHT, Quality, and Productivity.

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