Senior Manager - Collections (B2B, FTL Business)

KEY RESPONSIBILITIES:

• Responsible for managing & coordination with Billing, Collections, Dispute resolution and Tax teams and Internal stakeholders for the information
• Ensure right accounting of revenue & debtors to further ensure aging is up to date, credits and collections are applied, uncollectible amounts are accounted for, and miscellaneous differences are cleared
• Preparation & analysis of monthly MIS of Revenue (Billed & unbilled), provisions and Debtors
• Ensure periodic ledger reconciliation of the top clients
• Prepare analytical and ratio analysis in relation to AR for management to gain a better understanding of how collection efforts are progressing
• Communicate discrepancies to management team, identify slow-paying customers and recommend collection team- Assist in process improvements and developments of various APIs / tools and BI dashboards
• Strong understanding of Indian Auditing Standards
• Ability to resolve statutory audit, internal audit and tax audit queries
• Handles and resolves internal business or client's queries
• Assist in streamlining and improving the accounts receivable process identifying areas of performance improvement
• Assisting team members in training and knowledge enhancement

Requirements

• Master/ Bachelor's degree in finance, accounting, or a related field (preferred)
• Proven experience in credit control, collections, or a similar role.
• Strong knowledge of credit control principles, collections practices, and relevant laws/regulations.
• Excellent negotiation and interpersonal skills with the ability to handle difficult conversations tactfully.
• Proficient in using Excel for data analysis.
• Detail-oriented with strong analytical and problem-solving abilities.
• Exceptional organizational skills and ability to manage multiple priorities.
• Effective communication skills, both written and verbal.