Senior Manager Admin services (Functional Consultant)

Job Description

10+ years of prior experience with SaaS Implementation, Application Enhancements and Application support for large Global customers/organizations. Demonstrate a good understanding of SDLC (e.g. agile process), project management, and support processes (E.g. ITIL ). Excellent written and verbal communication skills, discretion, and excellent judgment. Very strong business analytical skills with an eye for detail Manage cross-functional interactions with Icertis internal teams - e.g. Product Management, Customer Support, and Cloud Operations and be the point of contact to drive toward successful implementations. Ability to multitask and prioritize effectively and handle shifting priorities efficiently and professionally. Critically evaluate information gathered from multiple sources and reconcile conflicts. Must have direct client engagement experience over multiple end-to-end implementations. Show an acumen to correctly interpret trends and patterns from available data and to formulate effective strategies to achieve program/project objectives. Excellent interpersonal skills and ability to develop and foster peer-to-peer relationships with client counterparts. Bachelor’s degree or equivalent experience with a keen business sense is required. MBA and/or experience in Management Consulting is preferred. Progressive experience in managing enterprise SaaS implementations - analyzing, troubleshooting, and debugging customer issues will be useful. Superb time management and ability to juggle multiple tasks under strict deadlines. Knowledge of SaaS, Microsoft technologies, and Cloud services Six SIgma, ITIL, PMP or other certifications required. Show more Show less