Senior Lead - Delivery

Job Description:

• Monitor, identify and resolve performance/behaviour/attendance issues using prescribed performance management techniques.

• Monitor and act on personnel and disciplinary issues.

• Provide subject matter expertise to Quality Control Analysts in the team.

• Ensure training needs of subordinates are met.

• Adjust to the needs of meeting service level agreements under supervision of Operations Manager.

• Successfully complete all client related training and keep record of the same.

• Hold team meetings on a regular basis with direct reports.

• Communicate all process and client updates to direct reports within specific timelines and keep record for such updates.

• Act as single point contact for the assigned team members for all their job-related needs and create a harmonious work environment.

• Responsible for day-to-day functional supervision of work group, including work assignment and attendance monitoring; providing input into selecting, training, developing, and completing performance appraisal of work group(s) in accordance with the organization’s policies and applicable compliance requirements.

Job Specification:

• Minimum of 6+ Years of Professional and Relevant Experience in Medical Coding with specialty E/M coding.

• Must have experience in Client and Stakeholder Management, Team Management.

• Must have Coding Certification like CPC/ CCS/ COC/ AHIMA.

• Any graduate will do.

Shift Details: General Shift / Day Shift

Work Mode: WFO