Senior Kibo Order Management System (OMS) Specialist

Job Description:

We are hiring a Senior Kibo Order Management System (OMS) Specialist with over 5+ years of experience in implementing and managing enterprise OMS solutions. The ideal candidate will have deep, hands-on experience with Kibo OMS, helping organizations streamline order orchestration, inventory visibility, and fulfillment operations across omnichannel commerce environments.

This is a key role in a high-impact team working at the core of digital commerce transformation.

Key Responsibilities:

• Configure and implement Kibo OMS to support omnichannel order fulfillment.
• Integrate Kibo OMS with eCommerce platforms (Kibo Commerce, Shopify, Magento) and ERP/CRM systems.
• Design and manage custom workflows for order routing, allocation, returns, and cancellations.
• Translate business requirements into scalable OMS solutions.
• Monitor system performance and troubleshoot OMS-related issues for operational efficiency.
• Work cross-functionally with eCommerce, logistics, IT, and customer service teams.
• Maintain detailed documentation of OMS configurations, workflows, and integrations.
• Stay up to date with Kibo OMS updates and industry best practices.
• Provide support and training to teams on OMS functionalities and features.

Requirements:

• 5+ years of experience in Order Management Systems with strong hands-on experience in Kibo OMS.
• Expertise in order lifecycle management, inventory visibility, and omnichannel strategies.
• Experience integrating OMS with eCommerce, ERP, CRM, and third-party logistics platforms.
• Proficiency in REST APIs, JSON, and middleware integration.
• Ability to design and configure custom business workflows in Kibo OMS.
• Solid analytical and troubleshooting skills for order orchestration challenges.
• Familiarity with cloud-based systems and DevOps workflows.
• Strong communication and collaboration abilities.

Preferred Qualifications:

• Experience working with Kibo Commerce alongside Kibo OMS.
• Knowledge of supply chain and inventory optimization processes.
• Background in retail or eCommerce OMS implementations.
• Understanding of microservices and headless commerce architectures.
• ✅ Kibo OMS Certification (Preferred; strongly encouraged)

Job Type: Full-time

Ability to commute/relocate:

• Hyderabad, Telangana: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Senior Kibo Order Management System (OMS) Specialist: 5 years (Required)

License/Certification:

• Kibo OMS certification (Required)

Work Location: In person