Senior Key Account Manager

Senior Key Account Manager

Location:

Experience Required:

Position Overview:

Account Manager

Account Management:

• Serve as the primary point of contact for assigned accounts and key account manager, ensuring client satisfaction and long-term partnerships.
• Oversee the management of multiple accounts, ensuring high levels of service delivery and client engagement.

Team Leadership:

• Lead and mentor a team of professionals to achieve account goals and maintain a motivated workforce.
• Set performance expectations, monitor progress, and provide regular feedback to the team.

Business Development:

• Identify opportunities to drive new business within existing accounts by upselling and cross-selling IT solutions.
• Collaborate with clients to understand their evolving needs and provide tailored solutions.

Strategic Planning:

• Develop and implement account strategies to meet revenue and growth objectives.
• Analyze account performance and market trends to proactively address challenges and opportunities.

Client Relationship Management:

• Build and maintain strong relationships with key stakeholders within client organizations.
• Act as a trusted advisor, providing insights and recommendations that align with client goals.

Operational Excellence:

• Ensure smooth execution of projects and services, coordinating with internal teams to meet client deadlines and quality standards.
• Address and resolve client concerns promptly to maintain high satisfaction levels.

Qualifications

• Proven experience of 10+ years in account management, preferably in the IT industry

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• Strong expertise in managing multiple accounts and driving revenue growth.
• Hands-on experience in team management and leadership.
• Excellent communication, negotiation, and problem-solving skills.
• In-depth knowledge of IT solutions, services, and market trends.