Senior-KDNI

Role Overview: You should have prior working experience in ServiceNow Implementation projects only, specifically not enhancements or managed services. Your knowledge and experience should cover one or more ServiceNow applications such as ITSM & GRC, SECOPS, HRSD, CSM within the ServiceNow Platform. It is important that you are aware of best development practices during implementation and can coach other team members to follow these practices. You should have a strong track record of managing complex ITSM tool deployment involving multiple stakeholders and team members. Exposure to the ITIL Framework and IT Management Tools is essential. You should have experience working with agile methodology for implementing ServiceNow applications in a scrum-based approach. Your ability to work under pressure and handle tight timelines will be crucial. Excellent verbal/written communication, collaboration, analytical, and presentation skills are required to lead an environment focused on customer service and teamwork. You should be able to set goals, participate in strategic initiatives for a team, foster the development of high-performance teams, and interface with all levels of the organization. Additionally, you should have knowledge and experience of integration frameworks in ServiceNow. Key Responsibilities: - Prior working experience in ServiceNow Implementation projects - Knowledge and experience in one or more ServiceNow applications (ITSM & GRC, SECOPS, HRSD, CSM) - Aware of best development practices and ability to coach team members - Strong track record in managing complex ITSM tool deployment - Exposure to ITIL Framework and IT Management Tools - Work on agile methodology for implementing ServiceNow applications - Ability to work under pressure and handle tight timelines - Excellent verbal/written communication, collaboration, analytical, and presentation skills - Set goals, participate in strategic initiatives, and foster high-performance teams - Knowledge and experience of integration frameworks in ServiceNow Qualifications Required: - Prior experience in ServiceNow Implementation projects - Knowledge of ServiceNow applications like ITSM & GRC, SECOPS, HRSD, CSM - Familiarity with best development practices and coaching abilities - Strong track record in managing complex ITSM tool deployment - Exposure to ITIL Framework and IT Management Tools - Experience with agile methodology in ServiceNow implementation - Strong communication, collaboration, analytical, and presentation skills - Ability to set goals, participate in strategic initiatives, and lead high-performance teams - Understanding of integration frameworks in ServiceNow,